Customer Service Executive

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 27,000 - 45,000; Full time

Job summary

Elitez Pte Ltd in Malaysia is seeking a customer service representative to handle enquiries via phone, email and chat, delivering prompt, accurate, and friendly support to customers.

You will record and update customer information in the system, follow company policies and service standards, and work on a 24/7 rotating shift, including night shifts when required. Previous customer service experience is advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Able to handle enquiries and complaints professionally.
• Willing to work in a 24/7 rotating shift environment.

Responsibilities

• Handle customer enquiries via phone, email, and chat professionally
• Provide prompt, accurate, and helpful assistance to customers
• Resolve customer issues and complaints effectively
• Provide accurate information on products and services
• Record and update customer information in the system
• Follow company procedures, policies, and service standards
• Work on a 24/7 rotating shift, including night shifts when required

Skills

Good communication

Customer-oriented

Professional attitude

Job description

Handle customer enquiries via phone, email, and chat professionally. Provide prompt, accurate, and helpful assistance to customers. Resolve customer issues and complaints effectively. Provide accurate information on products and services. Record and update customer information in the system. Follow company procedures, policies, and service standards. Work on a 24/7 rotating shift, including night shifts when required.

Key responsibilities

• Handle customer enquiries via phone, email, and chat professionally
• Provide prompt, accurate, and helpful assistance to customers
• Resolve customer issues and complaints effectively
• Provide accurate information on products and services
• Record and update customer information in the system
• Follow company procedures, policies, and service standards
• Work on a 24/7 rotating shift, including night shifts when required

About you

• Good communication and interpersonal skills
• Customer-oriented with a positive and professional attitude
• Able to handle customer enquiries and complaints professionally
• Comfortable working in a 24/7 rotating shift environment
• Previous customer service experience is an added advantage

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