CUSTOMER SERVICES CUM PURCHASING EXECUTIVE

SIN HUAT PRESS (MELAKA) SDN BHD; Kampung Krubong; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Attendance Allowance

Annual Salary Review

Job summary

SIN HUAT PRESS (MELAKA) SDN BHD is seeking a Customer Services cum Purchasing Executive to manage local and international customer inquiries, process orders, and coordinate export activities. You will source materials, negotiate with suppliers, and ensure timely delivery while maintaining compliance with quality standards.

Ideal candidates hold a Diploma/degree in related fields, have 2–5 years of experience, and are proficient in Excel.

Qualifications

• Diploma or degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 2–5 years of relevant working experience preferred.
• Good communication, coordination, and organisational skills.
• Proficient in Microsoft Excel and Microsoft Office.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an advantage.
• Responsible, detail-oriented, proactive, and able to manage multiple tasks independently.

Responsibilities

• Handle local and overseas customer enquiries, process sales orders, prepare quotations, issue order confirmations and provide updates on order status, production progress and delivery schedules.
• Export Sales Coordination: Coordinate export orders with international customers, confirm product specifications, quantities, packaging, shipping arrangements and delivery timelines.
• Customer & Supplier Communication: Liaise with local and overseas customers and suppliers to ensure smooth order processing and timely delivery.
• Purchasing & Sourcing: Source and purchase production materials including paper rolls, packaging materials, and other consumables.
• Supplier Coordination: Obtain and compare quotations, negotiate pricing, issue purchase orders and follow up on material availability and delivery schedules.
• Import & Export Documentation: Prepare and coordinate commercial invoices, packing lists, bills of lading, and other documents as applicable.
• Shipping & Logistics Coordination: Arrange local and international shipments with freight forwarders and customs agents.
• Production & Delivery Coordination: Work with Production, Planning, QA and Warehouse to ensure orders meet specs and are delivered on schedule.
• Inventory Monitoring: Track stock levels of raw materials, packaging, and finished goods.
• Quality & Compliance Support: Ensure materials meet FSC, BRCGS, HACCP, Halal and ISO 22000 standards.

Skills

Customer service

Order management

Export coordination

Communication

Education

Diploma/degree in Business Admin, Supply Chain, Logistics, or related field

Tools

Microsoft Excel

Job description

CUSTOMER SERVICES CUM PURCHASING EXECUTIVE

Customer Service & Order Management – Handle local and overseas customer enquiries, process sales orders, prepare quotations, issue order confirmations and provide updates on order status, production progress and delivery schedules.

Export Sales Coordination – Coordinate export orders with international customers, confirm product specifications, quantities, packaging requirements, shipping arrangements and delivery timelines.

Customer & Supplier Communication – Liaise with local and overseas customers and suppliers to ensure smooth order processing, purchasing activities and timely delivery.

Purchasing & Sourcing – Source and purchase production materials, including paper rolls, food-grade adhesives, straw wrappers, packaging materials, cartons and other production consumables.

Supplier Coordination – Obtain and compare quotations, negotiate pricing, issue purchase orders and follow up with suppliers on material availability, quality and delivery schedules.

Import & Export Documentation – Prepare and coordinate commercial invoices, packing lists, delivery orders, bills of lading, airway bills, certificates of origin and other relevant import/export documents, where applicable.

Shipping & Logistics Coordination – Arrange and monitor local and international shipments, including sea freight, air freight and courier services. Coordinate with freight forwarders, shipping agents, transporters and customs agents.

Production & Delivery Coordination – Work closely with Production, Planning, QA and Warehouse departments to ensure customer orders are produced according to specifications and delivered on schedule.

Inventory Monitoring – Monitor raw materials, packaging materials and finished goods stock levels to ensure sufficient supplies for production and customer orders.

Quality & Compliance Support – Ensure purchased materials meet the company's quality, food safety and sustainability requirements, including relevant FSC, BRCGS, HACCP, Halal and ISO 22000 standards. Coordinate with suppliers and relevant departments to obtain and maintain material specifications, certificates and compliance documents.

Issue Resolution & Follow-Up – Handle customer complaints, delayed shipments, order discrepancies, material shortages and supplier-related issues by coordinating with relevant departments and external parties.

Documentation & Reporting – Maintain accurate records of customer orders, sales quotations, purchase orders, import/export documents, shipping records, quality certificates and prepare regular reports as required.

Requirements

Diploma or degree in Business Administration, Supply Chain Management, Logistics, or a related field.

Preferably 2–5 years of relevant working experience.

Good communication, coordination, and organisational skills.

Proficient in Microsoft Excel and Microsoft Office.

Able to communicate in English and Bahasa Malaysia; Mandarin is an advantage.

Responsible, detail-oriented, proactive, and able to manage multiple tasks independently.

Attendance Allowance

Annual Salary Review

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Purchasing Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

Sin Huat Press (Melaka) Sdn Bhd is a vertically integrated packaging manufacturer founded in 1972, based in Melaka, Malaysia. Serving global brands across FMCG, food & beverage, pharmaceutical, semiconductor and direct mail industries, we combine 50+ years of craftsmanship with modern innovation across five business divisions.

Our 10-acre, solar-powered facility operates under ISO 9001:2015, ISO 14001:2015, FSC, SMETA and UL certifications which reflects our commitment to quality, sustainability and ethical business practices. We are proud to be a people-first employer that values fairness, safety and growth for every member of our team.