CUSTOMER SERVICES COORDINATOR

Kintetsu World Express; Selangor; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Performance-based incentives

Ongoing training

Job summary

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a Customer Services Coordinator to join our warehousing, storage and distribution operations in Bukit Jelutong, Selangor. This full-time role serves as the primary contact for customers, managing inquiries, coordinating logistics activities and ensuring service delivery standards are met to the highest level.

You will collaborate with warehouse and distribution teams, process storage and dispatch requests, maintain records, and monitor KPIs to

Qualifications

• 2–3 years in customer service roles, preferably in logistics, warehousing or distribution.
• Strong English and Malay language skills; other languages a plus.
• Proficiency with computer systems, databases and Microsoft Office.
• Ability to build positive relationships with customers and colleagues.
• Attention to detail and accurate data entry and record-keeping.
• Knowledge of logistics operations and warehouse management systems preferred.
• Flexibility to work standard hours with occasional overtime as needed.
• Valid driving licence is desirable but not essential.

Responsibilities

• Respond promptly to customer inquiries via email, phone and other channels with accurate information.
• Coordinate with warehouse and distribution teams to track shipments and schedules.
• Process storage, picking, packing and dispatch requests ensuring accuracy and service levels.
• Maintain detailed records of customer interactions and requests in company systems.
• Prepare and send invoices, delivery confirmations and shipping paperwork.
• Monitor KPIs related to customer service and report on satisfaction metrics.
• Support coordination of special projects or customised logistics solutions for key clients.

Skills

Customer service

Communication

Data entry

MS Office

Logistics knowledge

Relationship building

Attention to detail

Malay language

English language

Tools

Warehouse Management System

Job description

Kintetsu World Express (Malaysia) Sdn Bhd is seeking a Customer Services Coordinator to join our warehousing, storage and distribution operations in Bukit Jelutong, Selangor. This is a full-time position that plays a vital role in ensuring exceptional customer satisfaction and seamless communication between our clients and internal teams. As a Customer Services Coordinator, you will be the key point of contact for our customers, managing inquiries, coordinating logistics activities, and ensuring all service delivery standards are met to the highest level. This role is essential to maintaining our reputation for reliability and excellence in the warehousing and distribution sector.

Key responsibilities

• Respond promptly to customer inquiries via email, telephone and other communication channels, providing accurate information about shipments, warehousing services and storage solutions
• Coordinate with warehouse and distribution teams to track shipments, monitor delivery schedules and resolve any operational issues that may impact customer timelines
• Process customer requests including storage arrangements, order picking, packing and dispatch, ensuring accuracy and adherence to agreed service levels
• Maintain detailed records of customer interactions, service requests and resolutions using company database systems
• Prepare and send documentation including invoices, delivery confirmations and other shipping paperwork to clients
• Monitor key performance indicators related to customer service delivery and report on service metrics and customer satisfaction
• Support the coordination of special projects or customised logistics solutions for key clients

What we're looking for

• Minimum 2-3 years of experience in customer service roles, preferably within the logistics, warehousing or distribution industry
• Strong verbal and written communication skills in English; proficiency in Malay is highly advantageous
• Proficiency in using computer systems, database management software and Microsoft Office applications
• Demonstrated ability to build positive relationships with customers and internal colleagues, maintaining a professional and courteous demeanour at all times
• Attention to detail with accuracy in data entry, documentation and record-keeping
• Knowledge of logistics operations and warehouse management systems is preferred
• Flexibility to work standard business hours with occasional overtime as operational needs require
• Valid driving licence is desirable but not essential

What we offer

Kintetsu World Express (Malaysia) Sdn Bhd offers a competitive remuneration package and a supportive working environment.

We are committed to the professional development of our employees and provide opportunities for career advancement within our growing organisation.

We value work-life balance and foster a collaborative team culture where your contributions are recognised and appreciated.

• Our benefits include health insurance, performance-based incentives and ongoing training programmes to enhance your skills in customer service and logistics operations

We encourage applications from diverse candidates and are committed to creating an inclusive workplace.

About us

Kintetsu World Express (Malaysia) Sdn Bhd is a leading provider of comprehensive logistics solutions, specialising in warehousing, storage and distribution services across Malaysia. As part of the global Kintetsu World Express network, we leverage our international expertise and local knowledge to deliver reliable, efficient and customer-focused logistics services. Our mission is to support businesses of all sizes by providing flexible and innovative warehousing and distribution solutions that enable them to optimise their supply chain operations. We are committed to excellence, safety and sustainability in all aspects of our business, and we take pride in our reputation for reliability and professionalism within the industry.