Area Network Manager (Sandakan/Tawau)

J&T EXPRESS (MALAYSIA) SDN. BHD.; Sabah; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express is seeking a capable Operations Supervisor in Sabah to coordinate day-to-day courier drop points, collection outlets, and sorting centers. You will supervise drivers, couriers, and support staff to ensure timely, accurate deliveries and high customer satisfaction.

Responsibilities include planning routes, monitoring KPIs like on-time delivery and costs, reporting to senior management, and enforcing safety and company policies.

Qualifications

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Effective time management to prioritize tasks in fast-paced environment
• Experience in logistics, transportation, or related industry
• Previous managerial or supervisory experience is highly desirable

Responsibilities

• Coordinate day-to-day operations of the courier drop point, collection point, and outlet within the designated area.
• Recruit, train, and manage a team of drivers, couriers, and support staff.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.
• Monitor KPIs such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs.
• Maintain high customer satisfaction by addressing inquiries, concerns, and complaints.
• Ensure compliance with safety regulations and company policies; supervise staff on code of conduct and rules.
• Prepare regular reports on operational performance for senior management and provide recommendations for improvement.
• Any ad-hoc tasks assigned by management.

Skills

Leadership

Communication

Time management

Team management

Customer service

Education

Diploma or Bachelor's degree in business, logistics, supply chain management

Job description

Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.

Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.

Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.

Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.

Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.

Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.

Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.

Any ad-hoc task assigned by the management.

Requirements:-

A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.

At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.

Strong leadership and team management skills to motivate and guide a diverse team of employees.

Excellent communication and interpersonal skills to interact with internal teams, customers, and management.

Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express’ network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express’ network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits Medical Miscellaneous allowance Sports (e.g. Gym) Birthday event, Teambuilding, Paternity leave