Customer Program Management Analyst

Celestica; Johor Bahru; Sur place; MYR 54 000 - 78 000; Plein temps

Résumé du poste

Celestica is seeking a proactive liaison between customers and the production team to ensure orders stay on track and customer requirements are met. You will coordinate order flow, monitor inventory, and resolve supply issues before they impact delivery, with a focus on accuracy and timeliness.

You will lead production meetings, track key metrics (OTD, forecasting, yield), interpret contracts, and assist with quotes for new products, demanding strong communication and sharp problem-solving

Qualifications

• Must be a degree holder and minimum of 4 years of related experience

Responsabilités

• Monitor orders from entry to delivery and manage E&O materials to minimize waste.
• Troubleshoot issues related to production delays and material shortages.
• Prepare reports and metrics such as On-Time Delivery, forecasting accuracy, and yield.
• Lead production meetings to relay customer requirements and coordinate with managers to close root-cause issues.
• Track project billing and assist with quotes for new products or services.

Connaissances

Problem solving

Communication

Negotiation

Project management

Formation

Bachelor's degree in related field

Outils

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft PowerPoint

Description du poste

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
• Problem Solving: Troubleshooting issues related to production delays, and material shortages.
• Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
• Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
• Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.

Education & Experience

• Must be a degree holder and minimum of 4 years of related experience (typically in manufacturing, supply chain, or account management).

Technical Skills & Systems

• Software Proficiency: Expert knowledge of Microsoft Office, specifically: Excel, Access, Word & PowerPoint.
• Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
• Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

• Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
• Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
• Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

• Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
• Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
• Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
• Negotiation: Strong skills in negotiation and conflict resolution.