Customer Service Specialist – Global Tech, Flexible Options

Comet Group; Simpang Ampat; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Profit sharing

Flexible working options

Meal allowance

Transport allowance

Toll allowance

Mobile allowance

Car loan interest

Health checks

Dental and optical care

Medical insurance

Job summary

Comet, a Swiss technology leader in X-ray and RF-based high-tech components, seeks a Customer Service Representative for its Plasma Control Technologies division in Penang. You will manage customer signals, maintain strong relationships, and coordinate orders across global sites to optimize on-time delivery.

The role emphasizes SAP Sales, Excel usage, and OTD performance. Ideal candidates have a bachelor's degree and at least 5 years of customer service experience, with a preference for

Qualifications

• Bachelor's degree preferred.
• Minimum 5 years of Customer Service experience.
• Experience with customer portal management and consignment inventory management is preferred.
• Strong working knowledge of Microsoft Excel, advanced proficiency preferred.
• Experience with SAP, particularly in the Sales module, is preferred.

Responsibilities

• Monitor and acknowledge customer demand signals through portals and communications.
• Conduct regular meetings with customer buyers to maintain relationships and support communication.
• Place and track factory orders with Comet locations worldwide to support OTD performance.
• Expedite customer orders with Planning and cross-functional teams to support on-time delivery commitments.
• Ensure timely and accurate shipments with correct delivery information and factory of origin.

Skills

Customer portal management

Consignment inventory management

Excel proficiency

SAP Sales

OTD understanding

Education

Bachelor's degree

Job description

Comet, a Swiss technology leader in X-ray and RF-based high-tech components, seeks a Customer Service Representative for its Plasma Control Technologies division in Penang. You will manage customer signals, maintain strong relationships, and coordinate orders across global sites to optimize on-time delivery.

The role emphasizes SAP Sales, Excel usage, and OTD performance. Ideal candidates have a bachelor's degree and at least 5 years of customer service experience, with a preference for