Customer Service Specialist – Fresh Graduates Welcome

Sam Fah Enterprise (M) Sdn Bhd; Kuching; Presencial; MYR 22 000 - 39 000; Tempo integral

Resumo da oferta

Sam Fah Enterprise (M) Sdn Bhd is seeking a friendly, patient Customer Service Representative to handle telephone and WhatsApp enquiries, confirm customer requirements, product details and stock availability, and prepare quotations according to pricing and approval procedures.

You will record and process orders, follow up on orders and deliveries, assist walk-in customers, and maintain organised customer records.

Qualificações

• Friendly, patient and responsible
• Clear communication and attention to detail
• Able to manage several enquiries and keep accurate records
• Comfortable using WhatsApp and basic computer applications
• Fresh graduates welcome; training provided

Responsabilidades

• Answer telephone calls and respond to WhatsApp enquiries.
• Confirm customer requirements, product details and stock availability.
• Prepare quotations according to company pricing and approval procedures.
• Record and process orders accurately.
• Follow up on orders, delivery arrangements and customer concerns.
• Maintain organised customer and follow-up records.
• Welcome and assist walk-in customers.

Conhecimentos

Friendly demeanor

Patience

Clear communication

Attention to detail

WhatsApp familiarity

Basic computer skills

Descrição da oferta de emprego

Sam Fah Enterprise (M) Sdn Bhd is seeking a friendly, patient Customer Service Representative to handle telephone and WhatsApp enquiries, confirm customer requirements, product details and stock availability, and prepare quotations according to pricing and approval procedures.

You will record and process orders, follow up on orders and deliveries, assist walk-in customers, and maintain organised customer records.