Customer Care Team Lead: Service & Orders

Sam Fah Enterprise (M) Sdn Bhd; Kuching; On-site; MYR 45,000 - 65,000; Full time

Job summary

Sam Fah Enterprise (M) Sdn Bhd in Malaysia is seeking a Customer Service Manager to lead the customer care team and oversee daily service and follow-up procedures. You will coordinate enquiries, quotations, orders and delivery updates.

The role requires experience in retail customer service, sales support or order management, and the ability to lead a small team with clear communication and strong follow-through. Proficiency with WhatsApp, email and basic computer applications is required.

Qualifications

• Relevant experience in retail customer service, sales support or order management.
• Ability to lead a small team and organise daily work.
• Clear communication, sound judgement and strong follow-through.
• Comfortable using WhatsApp, email and basic computer applications.

Responsibilities

• Lead the customer care team and establish daily service and follow-up procedures.
• Coordinate enquiries, quotations, orders and delivery updates.
• Train and guide the Customer Care Assistant.
• Handle escalated customer concerns and coordinate with relevant departments.
• Monitor outstanding enquiries and orders to ensure timely follow-up.

Skills

Team leadership

Customer service

Communication

WhatsApp proficiency

Tools

MS Office

Job description

Sam Fah Enterprise (M) Sdn Bhd in Malaysia is seeking a Customer Service Manager to lead the customer care team and oversee daily service and follow-up procedures. You will coordinate enquiries, quotations, orders and delivery updates.

The role requires experience in retail customer service, sales support or order management, and the ability to lead a small team with clear communication and strong follow-through. Proficiency with WhatsApp, email and basic computer applications is required.