Customer Service Specialist – Dynamic Support & Solutions

DGSOL MARKETING; Kuching; On-site; MYR 28,000 - 47,000; Full time

Job summary

DGSOL MARKETING in Kuching, Sarawak is seeking a personable Customer Service professional for a full-time role. You will be the first point of contact for customers, delivering friendly support and information to ensure a positive experience.

Ideal candidates have proven customer service experience, strong communication, and the ability to solve problems quickly while using MS Office to document interactions and coordinate with teams.

Qualifications

• Minimum 1 year of customer service or call centre experience.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and basic computer literacy.

Responsibilities

• Respond to customer inquiries via phone, email, and digital channels.
• Resolve issues efficiently while following company policies.
• Provide accurate product and service information to customers.
• Document and track customer interactions for records.
• Collaborate with cross-functional teams to handle complex requests.

Skills

Customer service experience

Communication skills

Problem solving

MS Office

Adaptability

Tools

Microsoft Office

Job description

DGSOL MARKETING in Kuching, Sarawak is seeking a personable Customer Service professional for a full-time role. You will be the first point of contact for customers, delivering friendly support and information to ensure a positive experience.

Ideal candidates have proven customer service experience, strong communication, and the ability to solve problems quickly while using MS Office to document interactions and coordinate with teams.