Customer Service

DGSOL MARKETING; Kuching; On-site; MYR 28,000 - 47,000; Full time

Job summary

DGSOL MARKETING in Kuching, Sarawak is seeking a personable Customer Service professional for a full-time role. You will be the first point of contact for customers, delivering friendly support and information to ensure a positive experience.

Ideal candidates have proven customer service experience, strong communication, and the ability to solve problems quickly while using MS Office to document interactions and coordinate with teams.

Qualifications

• Minimum 1 year of customer service or call centre experience.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and basic computer literacy.

Responsibilities

• Respond to customer inquiries via phone, email, and digital channels.
• Resolve issues efficiently while following company policies.
• Provide accurate product and service information to customers.
• Document and track customer interactions for records.
• Collaborate with cross-functional teams to handle complex requests.

Skills

Customer service experience

Communication skills

Problem solving

MS Office

Adaptability

Tools

Microsoft Office

Job description

About the role

Join our dynamic team at DGSOL MARKETING' as a Customer Service professional based in Kuching, Sarawak. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their needs are met.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and digital channels
• Resolving customer issues efficiently and effectively, adhering to company policies and procedures
• Providing product and service information to customers, ensuring they have a positive experience
• Documenting and tracking customer interactions to maintain accurate records
• Collaborating with cross-functional teams to address complex customer requests

What we're looking for

• Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
• Strong problem-solving and critical thinking skills to effectively address customer concerns
• Proficient in using Microsoft Office and computer use
• Adaptability and a willingness to learn in a fast-paced environment