Technical Support Specialist – Service Desk

Centific Global Solutions (M) Sdn Bhd; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Centific Global Solutions (M) Sdn Bhd in Malaysia, Penang, is seeking a motivated individual to provide technical support and exceptional customer service. The role involves troubleshooting user concerns and maintaining a portfolio of customers.

Qualifications include a Bachelor’s degree in International Business or related fields and at least one year of experience in a business operations role. Strong skills in Microsoft Office, customer relationship management, and data analysis are essential for success.

Work hours are from Tuesday to Saturday, 8:00am to 5:00pm.

Qualifications

• Bachelor’s degree in International Business or related field.
• 1+ year in a business operations role.
• Strong proficiency in Microsoft Office.

Responsibilities

• Provide technical assistance via phone, email, and chat.
• Deliver excellent customer service and document concerns.
• Monitor and report on key performance indicators.

Skills

Customer service excellence

Technical troubleshooting

Data analysis

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

Centific Global Solutions (M) Sdn Bhd in Malaysia, Penang, is seeking a motivated individual to provide technical support and exceptional customer service. The role involves troubleshooting user concerns and maintaining a portfolio of customers.

Qualifications include a Bachelor’s degree in International Business or related fields and at least one year of experience in a business operations role. Strong skills in Microsoft Office, customer relationship management, and data analysis are essential for success.

Work hours are from Tuesday to Saturday, 8:00am to 5:00pm.