Customer Service Specialist

Randstad Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Service Executive to manage end-to-end order execution and act as the central liaison between international clients and internal operations teams. You will oversee the full order-to-cash lifecycle, coordinate cross-border shipments, and work with sales, supply chain, warehouse, and finance to optimise fulfilment and control costs.

The role requires a bachelor's degree and at least five years of hands-on experience in customer service or order management,

Qualifications

• Bachelor's degree in business/related field and at least five years of hands-on experience in customer service, sales operations, or order management.
• Experience with end-to-end order fulfilment, logistics coordination, accounts receivable, and international trade terms.
• Proficiency with Tier-1 ERP systems and spreadsheet tools for data analysis and deadline-driven work.
• Experience in customer credit evaluation and cross-border communication with international clients and internal stakeholders.

Responsibilities

• Manage full order-to-cash lifecycle: demand forecasting, order processing, invoicing, and payment collection.
• Coordinate cross-border shipments and apply international trade terms to clarify risk transfer points and resolve delivery issues.
• Collaborate with sales, supply chain, warehouse, and finance to optimise fulfilment schedules and balance inventory costs.
• Monitor accounts receivable and uphold credit control policies with accurate financial reconciliation.
• Support commercial teams by tracking sales performance and assisting during client negotiations and audits.

Skills

Order fulfilment

ERP systems

Cross-border communication

Credit evaluation

Education

Bachelor Degree

Tools

ERP software

Job description

about the company.

As an established global player in the energy storage and smart manufacturing sector, this organisation delivers innovative power solutions across international markets. They foster a stable, growth-focused workplace culture with structured pathways for continuous learning and long-term career progression.

about the job.

As a Customer Service Executive, you will manage end-to-end order execution and serve as the central liaison between international clients and internal operations teams.

• Manage the full order-to-cash lifecycle, overseeing demand forecasting, order processing, invoicing, and timely payment collection.

• Coordinate cross-border shipments and apply international trade terms to clarify risk transfer points and resolve delivery discrepancies.

• Collaborate with internal sales, supply chain, warehouse, and finance teams to optimise fulfilment schedules and balance inventory costs.

• Conduct customer credit assessments and monitor accounts receivable to uphold credit control policies and ensure accurate financial reconciliation.

• Support commercial teams by tracking sales performance data, maintaining transaction records, and assisting during client negotiations and audits.

skills and experience required.

• Hold a bachelor's degree in business administration, supply chain management, finance, or a related commercial discipline.

• Bring at least five years of hands-on experience in customer service, sales operations, or order management.

• Demonstrate practical knowledge of end-to-end order fulfilment, logistics coordination, accounts receivable, and international trade terms.

• Possess experience in customer credit evaluation and cross-border communication with international clients and internal stakeholders.

• Show proficiency in Tier-1 ERP systems and spreadsheet applications to analyse operational data and meet strict deadlines.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree