Customer Service Executive

NS BlueScope; Sabah; Presencial; MYR 45.000 - 65.000; Jornada completa

Descripción de la vacante

NS BlueScope in Sabah, Malaysia is seeking a Customer Service Executive to be the key contact for customers, managing orders from entry to delivery and invoicing.

You will collaborate with internal teams to address customer needs, resolve issues, and provide timely support while building positive customer relationships and continually improving the overall experience.

Formación

• Diploma or Degree in any discipline.
• Minimum 3 years of relevant working experience, preferably in customer service, order fulfilment, or supply chain management.
• Strong customer service orientation and a customer-focused mindset.
• Experience with ERP systems is an advantage.

Responsabilidades

• Serve as the primary contact for customers on order management and fulfilment matters.
• Manage customer accounts and profiles to understand their needs and identify opportunities for value-added services.
• Oversee the end-to-end order fulfilment process, from order entry and administration to delivery, shipping, and invoicing, ensuring accuracy and timeliness.
• Coordinate with internal departments to ensure smooth operations and timely resolution of customer and order-related issues.
• Monitor and achieve customer service KPIs and performance targets.
• Build and maintain strong customer relationships to drive satisfaction, loyalty, and repeat business.
• Gather customer feedback and identify opportunities to improve service quality and operational efficiency.
• Provide operational insights and recommendations to support effective decision-making.
• Support projects and initiatives as assigned by management.

Conocimientos

Customer service

Order management

ERP systems

Educación

Diploma or Degree

Herramientas

ERP systems

Descripción del empleo

As a Customer Service Executive, you will be the key point of contact for customers, managing their orders and ensuring a smooth fulfilment process from order placement to delivery and invoicing. You will work closely with internal teams to address customer needs, resolve issues, and provide timely support while building positive customer relationships and continuously improving the overall customer experience.

What You'll Do

• Serve as the primary contact for customers on order management and fulfilment matters.
• Manage customer accounts and profiles to understand their needs and identify opportunities for value-added services.
• Oversee the end-to-end order fulfilment process, from order entry and administration to delivery, shipping, and invoicing, ensuring accuracy and timeliness.
• Coordinate with internal departments to ensure smooth operations and timely resolution of customer and order-related issues.
• Monitor and achieve customer service KPIs and performance targets.
• Build and maintain strong customer relationships to drive satisfaction, loyalty, and repeat business.
• Gather customer feedback and identify opportunities to improve service quality and operational efficiency.
• Provide operational insights and recommendations to support effective decision-making.
• Support projects and initiatives as assigned by management.

What You'll Succeed

• Diploma or Degree in any discipline.
• Minimum 3 years of relevant working experience, preferably in customer service, order fulfilment, or supply chain management.
• Strong customer service orientation and a customer-focused mindset.
• Good organisational, multitasking, and time management skills.
• Effective verbal and written communication skills, with the ability to engage internal and external stakeholders.
• Positive attitude, pleasant personality, and strong teamwork skills.
• Experience with ERP systems is an advantage.

At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.