Customer Service Executive

NS BlueScope Malaysia Sdn Bhd; West Coast Division; On-site; MYR 36,000 - 48,000; Full time

Job summary

NS BlueScope Malaysia Sdn Bhd is seeking a Customer Service Executive to be the main liaison for customers, handling orders, fulfilment, and invoicing while coordinating with internal teams to resolve issues and enhance the customer experience.

You will manage accounts, understand customer needs, and strive to improve service quality and operational efficiency. A Diploma or Degree and a minimum of 3 years in a related role are preferred.

Qualifications

• Diploma or degree in any discipline is required.
• Minimum 3 years of relevant working experience in customer service, order fulfilment, or supply chain management.
• Strong customer service orientation and a customer-focused mindset.
• Good organisational, multitasking, and time management skills.
• Effective verbal and written communication with internal and external stakeholders.
• Positive attitude and strong teamwork skills.
• Experience with ERP systems is an advantage.

Responsibilities

• Serve as the primary contact for customers on order management and fulfilment matters.
• Manage customer accounts and profiles to understand their needs and identify opportunities for value-added services.
• Oversee the end-to-end order fulfilment process from entry to delivery and invoicing, ensuring accuracy and timeliness.
• Coordinate with internal departments to resolve customer and order-related issues.
• Monitor and achieve customer service KPIs and performance targets.
• Build and maintain strong customer relationships to drive satisfaction and repeat business.
• Gather customer feedback and identify opportunities to improve service quality and operational efficiency.
• Provide operational insights to support effective decision-making.
• Support projects and initiatives as assigned by management.

Skills

Customer service orientation

Organisational skills

Multitasking

Time management

Verbal and written communication

Teamwork

Education

Diploma or Degree

Tools

ERP systems

Job description

As a Customer Service Executive, you will be the key point of contact for customers, managing their orders and ensuring a smooth fulfilment process from order placement to delivery and invoicing. You will work closely with internal teams to address customer needs, resolve issues, and provide timely support while building positive customer relationships and continuously improving the overall customer experience.

What You’ll Do

Serve as the primary contact for customers on order management and fulfilment matters.

Manage customer accounts and profiles to understand their needs and identify opportunities for value-added services.

Oversee the end-to-end order fulfilment process, from order entry and administration to delivery, shipping, and invoicing, ensuring accuracy and timeliness.

Coordinate with internal departments to ensure smooth operations and timely resolution of customer and order-related issues.

Monitor and achieve customer service KPIs and performance targets.

Build and maintain strong customer relationships to drive satisfaction, loyalty, and repeat business.

Gather customer feedback and identify opportunities to improve service quality and operational efficiency.

Provide operational insights and recommendations to support effective decision-making.

Support projects and initiatives as assigned by management.

What You’ll Succeed

Diploma or Degree in any discipline.

Minimum 3 years of relevant working experience, preferably in customer service, order fulfilment, or supply chain management.

Strong customer service orientation and a customer-focused mindset.

Good organisational, multitasking, and time management skills.

Effective verbal and written communication skills, with the ability to engage internal and external stakeholders.

Positive attitude, pleasant personality, and strong teamwork skills.

Experience with ERP systems is an advantage.

What can I earn as a Customer Service Executive