Customer Service Executive

NS BlueScope; West Coast Division; Sur place; MYR 42 000 - 78 000; Plein temps

Résumé du poste

NS BlueScope is seeking a proactive Customer Service Executive in Malaysia to be the frontline for order management, fulfilment, invoicing and customer inquiries. You will collaborate with sales, logistics and finance to ensure accurate data, timely deliveries and a positive customer experience.

You should have a Diploma or Degree and at least 3 years in customer service or supply chain roles. Strong communication, organisational and teamwork skills are essential, with ERP familiarity considered

Qualifications

• Diploma or degree in any discipline.
• Minimum 3 years in customer service, order fulfilment, or supply chain roles.
• Strong customer service orientation and a customer-focused mindset.
• Good organisational, multitasking, and time management skills.

Responsabilités

• Serve as primary contact for order management and fulfilment.
• Manage customer accounts and profiles to understand needs.
• Oversee end-to-end order fulfilment from entry to invoicing.
• Coordinate with internal departments for timely resolution of issues.
• Monitor and achieve customer service KPIs and targets.
• Build strong customer relationships to drive satisfaction and loyalty.
• Gather customer feedback and identify improvement opportunities.
• Provide operational insights and recommendations to support decisions.
• Support projects and initiatives as assigned by management.

Connaissances

Customer service

Order fulfilment

Communication

Time management

Teamwork

Formation

Diploma or Degree

Outils

ERP systems

Description du poste

As a Customer Service Executive, you will be the key point of contact for customers, managing their orders and ensuring a smooth fulfilment process from order placement to delivery and invoicing. You will work closely with internal teams to address customer needs, resolve issues, and provide timely support while building positive customer relationships and continuously improving the overall customer experience.

What You’ll Do

• Serve as the primary contact for customers on order management and fulfilment matters.
• Manage customer accounts and profiles to understand their needs and identify opportunities for value-added services.
• Oversee the end-to-end order fulfilment process, from order entry and administration to delivery, shipping, and invoicing, ensuring accuracy and timeliness.
• Coordinate with internal departments to ensure smooth operations and timely resolution of customer and order-related issues.
• Monitor and achieve customer service KPIs and performance targets.
• Build and maintain strong customer relationships to drive satisfaction, loyalty, and repeat business.
• Gather customer feedback and identify opportunities to improve service quality and operational efficiency.
• Provide operational insights and recommendations to support effective decision-making.
• Support projects and initiatives as assigned by management.

What You’ll Succeed

• Diploma or Degree in any discipline.
• Minimum 3 years of relevant working experience, preferably in customer service, order fulfilment, or supply chain management.
• Strong customer service orientation and a customer-focused mindset.
• Good organisational, multitasking, and time management skills.
• Effective verbal and written communication skills, with the ability to engage internal and external stakeholders.
• Positive attitude, pleasant personality, and strong teamwork skills.
• Experience with ERP systems is an advantage.