Customer Service Specialist

DSV Global Transport and Logistics; Johor Bahru; On-site; MYR 33,000 - 61,000; Full time

Job summary

DSV Global Transport and Logistics is actively seeking a customer-focused logistics professional based in Asia Pacific. You will liaise with customers for order bookings and act as the single point of contact for your assigned accounts, ensuring smooth cargo movement and timely updates.

You will plan bookings with our own fleet or trusted vendors, assist with customs declarations, and oversee loading/unloading to prevent escalations.

Responsibilities

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

Job description

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company — this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 101-1,000 employees

Do you want to be part of something 60,000 times bigger than you? That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.

DSV provides and manages supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.We are freight forwarders, salespeople, accountants, fork lift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.

We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.

People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference.

We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 90 countries, the opportunities are plenty.

If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.

DSV is organized into three divisions – Air & Sea, Road and Solutions – offering the complete range of services to support our customer’s entire supply chain.

In Asia Pacific, we have 68 office locations employing 6,000 people engaged in core activities in Air Freight, Sea Freight, Road, Rail and Projects.

We’re looking for people who want to make a difference. If that’s you, then we want to hear from you!

Join us and forward your career at DSV.

Do you want to be part of something 60,000 times bigger than you? That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.

DSV provides and manages supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.We are freight forwarders, salespeople, accountants, fork lift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.

We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.

People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference.

We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 90 countries, the opportunities are plenty.

If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.

DSV is organized into three divisions – Air & Sea, Road and Solutions – offering the complete range of services to support our customer’s entire supply chain.

In Asia Pacific, we have 68 office locations employing 6,000 people engaged in core activities in Air Freight, Sea Freight, Road, Rail and Projects.

We’re looking for people who want to make a difference. If that’s you, then we want to hear from you!