Customer Service Specialist

Hforce International Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Job summary

Hforce International Sdn Bhd is seeking a Customer Service Specialist for the Australia team in Johor. The role focuses on delivering premium service from enquiry to delivery, liaising with Sales, Production, Planning, and Logistics.

You will handle orders, inquiries, and after-sales support while maintaining strong customer relationships and accurate records. A diploma or degree and 2+ years’ experience are required.

Qualifications

• Diploma or Bachelor’s Degree in Business Admin, Customer Service, Marketing, or Supply Chain.
• Minimum 2 years’ experience in customer service, sales support, order management, or related role.
• Excellent spoken and written English communicating with Australian customers.
• Experience in manufacturing, furniture, or related industries is a plus.
• Strong attention to detail with organisational skills.
• Ability to work under pressure and manage multiple orders.

Responsibilities

• Deliver outstanding customer service via phone, email, website enquiries, live chat, and other channels.
• Manage enquiries, quotations, sales orders, and amendments accurately and efficiently.
• Build relationships with Australian customers, understanding project requirements.
• Coordinate with Sales, Production, Planning, Purchasing, Logistics, and Warehouse to ensure timely delivery.
• Monitor order progress and provide timely updates on schedules and delays.
• Handle product enquiries, warranty claims, and after-sales support.
• Assist with product information, specifications, finishes, sizes, and custom-made solutions.
• Maintain accurate customer records and communication history.
• Identify opportunities to improve customer satisfaction and internal processes.
• Support continuous improvement initiatives and team goals.
• Perform other duties as required.

Skills

Customer service

Order management

English communication

MS Office

Multitasking

Collaboration

Education

Diploma or Bachelor’s Degree in Business Administration, Customer Service, Marketing, or Supply Chain

Tools

Odoo / SAP / Oracle / Microsoft Dynamics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Specialist (Australia Team)

IMPORTANT (Please read)

• Able to work on-site at Kawasan Perindustrian SILC (Gelang Patah), Johor.

• Able to work from 6:00am to 3:00pm, Monday to Friday

• Able to work according to a monthly roster, including selected public holidays

• Confident in communicating professionally with Australian customers in English, both spoken and written

About the Role

Hforce International is a leading manufacturer of decorative wood and composite panels, supplying innovative surface solutions to the furniture, cabinetry, joinery, commercial fit-out, and interior design industries.

As we continue to expand our custom manufacturing capabilities, we are looking for a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role goes beyond traditional order processing—you will become a trusted point of contact for our Australian customers, providing personalised support from enquiry through to delivery while working closely with our sales, production, planning, and logistics teams.

If you enjoy building relationships, solving problems, and working in a fast-paced manufacturing environment, we’d love to hear from you.

Key Responsibilities

• Deliver outstanding customer service through phone calls, emails, website enquiries, live chat, and other communication channels.

• Manage customer enquiries, quotations, sales orders, and order amendments accurately and efficiently.

• Build strong relationships with Australian customers by understanding their project requirements and providing personalised support throughout the order lifecycle.

• Coordinate closely with Sales, Production, Planning, Purchasing, Logistics, and Warehouse teams to ensure orders are manufactured and delivered on time.

• Proactively monitor order progress and provide customers with timely updates on production schedules, deliveries, and any unforeseen delays.

• Handle product enquiries, warranty claims, and after-sales support professionally by identifying root causes and coordinating appropriate solutions.

• Assist customers with product information, specifications, finishes, sizes, and custom-made solutions.

• Maintain accurate customer records, order information, and communication history within the company’s systems.

• Identify opportunities to improve customer satisfaction, service efficiency, and internal processes.

• Support continuous improvement initiatives and contribute positively to team objectives.

• Perform any other duties assigned by Management from time to time.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Customer Service, Marketing, Supply Chain, or a related discipline.

• Minimum 2 years’ experience in customer service, sales support, order management, or a similar customer-facing role.

• Excellent spoken and written English with the confidence to communicate professionally with Australian customers.

• Experience in manufacturing, furniture, building materials, cabinetry, decorative surfaces, timber, or related industries will be an added advantage.

• Strong attention to detail with excellent organisational and multitasking skills.

• Able to work under pressure while managing multiple customer orders and priorities.

• Strong problem-solving skills with a proactive and customer-first mindset.

• Excellent interpersonal skills and the ability to collaborate across multiple departments.

• Fast learner who is adaptable to changing customer requirements and business needs.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

• Experience with ERP systems (such as Odoo, SAP, Oracle, Microsoft Dynamics, etc.) is an added advantage.

• Must be able to work on-site at Kawasan Perindustrian SILC (Gelang Patah), Johor.

What You’ll Bring

We’re looking for someone who genuinely enjoys helping customers and takes pride in delivering a premium service experience. You’ll thrive in this role if you are:

• Customer-focused and service-oriented.

• Professional and confident in communication.

• Highly organised and detail-oriented.

• Calm under pressure and solution-driven.

• Collaborative and supportive of your teammates.

• Passionate about continuous improvement and exceeding customer expectations.