Customer Service

Wei Long Electronics Engineering Pte Ltd; Iskandar Puteri; On-site; MYR 39,000 - 56,000; Full time

Job summary

Wei Long Electronics Engineering Pte Ltd – Nusajaya, Johor is seeking an Administrative Coordinator to support customer service, billing, and operations. You will handle inquiries, prepare invoices, and coordinate service activities with internal teams.

The role requires clear communication in English and Bahasa Malaysia, good organizational skills, and the ability to manage documentation and stock records while ensuring timely follow-ups and accurate records.

Qualifications

• Good communication and interpersonal skills.
• Responsible, organized and able to follow up on tasks independently.
• Customer-oriented with a positive working attitude.
• Able to communicate in English and Bahasa Malaysia.
• Basic computer and Microsoft Office skills.
• Experience in customer service, administration or operations coordination is an advantage.

Responsibilities

• Handle customer enquiries and service requests via phone calls, WhatsApp, social media and email.
• Attend to customer feedback and complaints professionally.
• Follow up with customers and coordinate internally to ensure issues are resolved.
• Prepare and issue invoices and related billing documents.
• Follow up on outstanding invoices and customer payment status.
• Maintain proper records of invoices, payments and follow-up actions.
• Coordinate and arrange manpower mobilization for service, maintenance and site requirements.
• Liaise with technical and operation teams on customer requests and work arrangements.
• Follow up on scheduled jobs and service activities.
• Prepare, organize and maintain company and project documentation.
• Assist with filing, reports and general administrative duties.
• Perform stock checking and inventory record updates.

Skills

Good communication

Interpersonal skills

Organized

Follow-up

Independent

Tools

Microsoft Office

Job description

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Wei Long Electronics Engineering Pte Ltd – Nusajaya, Johor

Handle customer enquiries and service requests via phone calls, WhatsApp, social media and email

Attend to customer feedback and complaints professionally

Follow up with customers and coordinate internally to ensure issues are resolved

Prepare and issue invoices and related billing documents

Follow up on outstanding invoices and customer payment status

Maintain proper records of invoices, payments and follow-up actions

Operations Coordination

Coordinate and arrange manpower mobilization for service, maintenance and site requirements

Liaise with technical and operation teams on customer requests and work arrangements

Follow up on scheduled jobs and service activities

Administration & Documentation

Prepare, organize and maintain company and project documentation

Assist with filing, reports and general administrative duties

Perform stock checking and inventory record updates

Job Responsibilities

Customer Service & Communication

• Handle customer enquiries and service requests via phone calls, WhatsApp, social media and email
• Attend to customer feedback and complaints professionally
• Follow up with customers and coordinate internally to ensure issues are resolved

Billing & Payment Follow-Up

• Prepare and issue invoices and related billing documents
• Follow up on outstanding invoices and customer payment status
• Maintain proper records of invoices, payments and follow-up actions

Operations Coordination

• Coordinate and arrange manpower mobilization for service, maintenance and site requirements
• Liaise with technical and operation teams on customer requests and work arrangements
• Follow up on scheduled jobs and service activities

Administration & Documentation

• Prepare, organize and maintain company and project documentation
• Assist with filing, reports and general administrative duties
• Perform stock checking and inventory record updates

Requirements

• Good communication and interpersonal skills
• Responsible, organized and able to follow up on tasks independently
• Customer-oriented with a positive working attitude
• Able to communicate in English and Bahasa Malaysia
• Basic computer and Microsoft Office skills
• Experience in customer service, administration or operations coordination is an advantage