Senior Sales Support & Operations Coordinator

United Disinfectant Manufacturers Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

United Disinfectant Manufacturers Sdn. Bhd. in Malaysia seeks an experienced Senior Sales Support & Operations Executive to manage customer orders from receipt through delivery and coordinate activities across sales, purchasing, logistics, and customer service.

The role requires independent work, strong communication with customers and suppliers, meticulous documentation, and ownership of end-to-end processes, including shipping, customs, and supplier coordination.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Supply Chain, Logistics, International Business, Operations or a related field.
• Minimum 5 years of relevant experience in Sales Support, Sales Operations, Order Management, Purchasing, Logistics, or a similar role.
• Proven ability to manage customer orders, documentation, and cross‑functional coordination independently.
• Experience dealing with customers, suppliers, freight forwarders and other external parties.

Responsibilities

• Monitor daily Sales Support operations to ensure efficient handling of inquiries, orders, and delivery arrangements.
• Manage customer orders from receipt through final delivery with attention to pricing and terms.
• Prepare quotations, order confirmations, delivery notes, and invoicing documentation.
• Maintain proactive communication with customers regarding status, schedules and outstanding items.
• Coordinate with Sales, Production, Logistics, Finance, Quality, and Regulatory to meet customer needs.
• Handle complaints, ensure timely resolution, and document actions taken.

Skills

Order management

Customer communication

Cross-functional

Independent worker

Education

Bachelor’s or Master’s degree in Business Administration, Supply Chain, Logistics, International Business, Operations

Tools

SAP Business One

Microsoft 365

Excel

PowerPoint

Job description

United Disinfectant Manufacturers Sdn. Bhd. in Malaysia seeks an experienced Senior Sales Support & Operations Executive to manage customer orders from receipt through delivery and coordinate activities across sales, purchasing, logistics, and customer service.

The role requires independent work, strong communication with customers and suppliers, meticulous documentation, and ownership of end-to-end processes, including shipping, customs, and supplier coordination.