Customer Service Operations Lead

MERISON (M) SDN BHD; Pahang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Merison (M) Sdn Bhd, Malaysia, seeks an experienced Assistant Manager – Customer Service Operations to oversee daily CS activities, ensure accurate order processing, invoicing, and returns management, and coordinate with Finance, Sales, Warehouse, and customers.

The role requires a Diploma/Degree and at least three years of supervisory experience, preferably in FMCG or related industries. Strong leadership and Excel skills are essential.

Qualifications

• Diploma/Degree in Business Administration, Sales & Marketing, or related field.
• Minimum 3 years of relevant experience with supervisory or team management.
• Experience in FMCG, F&B, Marketing, or related industries is preferred.
• Experience in order processing, invoicing, Credit Notes, returns, and customer/sales coordination.
• Strong leadership, communication, and problem-solving skills.
• Good attention to detail and ability to manage multiple tasks under tight deadlines.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Supervise and monitor daily Customer Service team.
• Ensure orders are processed accurately within timelines.
• Monitor invoicing, e-invoicing, credit notes, and returns.
• Coordinate with Finance, Sales, Warehouse, and customers.
• Review promotions and pricing for accuracy.
• Monitor order fulfilment and related reports.
• Follow up on pending orders, invoices, credit notes, and returns.
• Maintain documentation and records.
• Monitor team performance and provide guidance.
• Identify operational issues and coordinate resolutions.
• Prepare regular management reports.
• Review processes to improve efficiency and reduce errors.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Excel

Education

Diploma/Degree in Business Administration, Sales & Marketing, or related field

Tools

MS Office

Job description

Merison (M) Sdn Bhd, Malaysia, seeks an experienced Assistant Manager – Customer Service Operations to oversee daily CS activities, ensure accurate order processing, invoicing, and returns management, and coordinate with Finance, Sales, Warehouse, and customers.

The role requires a Diploma/Degree and at least three years of supervisory experience, preferably in FMCG or related industries. Strong leadership and Excel skills are essential.