Customer Service (Sales Advisor)

KEDAI MOTOR SAM LIM SDN BHD; Selangor; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

EPF & SOCSO provided

Annual bonus

Training provided

Attendance allowance

Job summary

KEDAI MOTOR SAM LIM SDN BHD in Selangor is seeking a customer-focused Sales & Service representative to assist customers face-to-face and online, including WhatsApp, calls and social media. You will help customers choose the right motorcycle products and services and build lasting relationships to drive sales.

The role offers a basic salary plus sales commission and attendance allowance, with EPF & SOCSO and an annual bonus. Training is provided; weekend work is required.

Qualifications

• Experience in customer-facing sales is preferred.
• Strong communication and interpersonal skills.
• Ability to build and maintain customer relationships.
• Willingness to work on weekends.
• Basic computer literacy and motorcycle knowledge.

Responsibilities

• Respond to customer inquiries via face-to-face, WhatsApp, phone, and social media.
• Provide accurate information about motorcycles, promotions and services.
• Assist customers with orders and follow up to increase sales.
• Maintain accurate customer records and update the system.
• Collaborate with other departments to improve customer satisfaction.
• Handle customer complaints professionally and ensure high satisfaction.

Skills

Sales experience

Customer service

Communication skills

Teamwork

Weekend availability

Job description

Join our customer-focused Sales & Service team in a full-time role, providing support to customers through face-to-face interactions and online channels, including WhatsApp, phone calls, and social media. You will help customers find the right products and services, build lasting relationships and contribute to increased motorcycle sales.

Key responsibilities

Respond to customer inquiries via WhatsApp, phone calls and social media.

Provide accurate information about products, promotions and services.

Assist customers with their orders.

Maintain accurate customer records and update information in the system.

Follow up with customers to increase sales and maintain good relationships.

Handle customer complaints professionally and efficiently.

Ensure high levels of customer satisfaction.

Work closely with other departments to improve customer satisfaction.

What we're looking for

Experience in motorcycle sales is an added advantage.

Good communication and interpersonal skills.

A friendly, responsible and hardworking attitude.

Interest in sales and customer service.

Ability to work independently and as part of a team.

Basic computer skills and knowledge of motorcycles.

Ability to work well under pressure.

Ability to work on weekends.

Basic salary + sales commission + attendance allowance

EPF & SOCSO provided

Annual bonus

Training provided