Customer Service Representative – Mandarin Speaker

Teleperformance Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Competitive salary package

Language allowance

Career development

Medical and insurance benefits

Friendly and inclusive work环境

Global organization exposure

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Mandarin-speaking Customer Service Representative to provide professional support to customers via phone, email, and live chat. You will handle inquiries in Mandarin and English, document interactions, and escalate when necessary.

You will collaborate with internal teams, stay updated on products and policies, and contribute to high customer satisfaction. Competitive salary and language allowance may apply, with opportunities for career growth.

Qualifications

• Proficient in Mandarin (spoken and written) to support Mandarin-speaking customers.
• Able to communicate in English for internal communication and training.
• Strong communication and interpersonal skills.
• Excellent problem-solving and customer service skills.
• Computer literate and comfortable using customer service systems.
• Ability to work on a rotational shift schedule.
• Previous customer service, contact center, or BPO experience is an advantage but not required.

Responsibilities

• Provide customer support via phone, email, and live chat in Mandarin and English.
• Handle customer inquiries, complaints, and service requests professionally and promptly.
• Resolve issues by identifying best solutions while maintaining high customer satisfaction.
• Accurately document interactions and maintain records in the system.
• Escalate complex issues to appropriate departments when necessary.
• Collaborate with internal teams to improve service quality and customer experience.
• Stay updated on products, services, and company policies to provide accurate information.

Skills

Mandarin

English

Communication

Problem solving

Computer literacy

Shift work

BPO experience

Job description

About TP Malaysia

TP Malaysia is a global leader in customer experience management and business process outsourcing (BPO), delivering world-class customer support for some of the world's leading brands. We are committed to providing exceptional service while creating exciting career opportunities for our employees.

Join our team and grow your career in a dynamic, diverse, and collaborative work environment.

What You'll Be Doing

As a Mandarin-speaking Customer Service Representative, you will provide professional support to customers while ensuring an excellent customer experience.

Your responsibilities include:

Provide customer support via phone, email, and live chat in Mandarin and English.

Handle customer inquiries, complaints, and service requests in a professional and timely manner.

Resolve customer issues by identifying the best solutions while maintaining a high level of customer satisfaction.

Accurately document customer interactions and maintain records in the system.

Escalate complex issues to the appropriate departments when necessary.

Collaborate with internal teams to improve service quality and customer experience.

Stay updated on products, services, and company policies to provide accurate information to customers.

What We're Looking For

Proficient in Mandarin (spoken and written) to support Mandarin-speaking customers.

Able to communicate in English for internal communication and training.

Strong communication and interpersonal skills.

Excellent problem-solving and customer service skills.

Computer literate and comfortable using customer service systems.

Ability to work on a rotational shift schedule.

Previous customer service, contact center, or BPO experience is an advantage but not required.

What We Offer

Competitive salary package.

Language allowance (where applicable).

Career development and internal promotion opportunities.

Medical and insurance benefits.

Friendly and inclusive work environment.

Opportunity to work with a global organization supporting internationally recognized brands.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.