Customer Service Representative (English speaker)

Precision Communication Technology Sdn.Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 37,000; Full time

Job summary

Precision Communication Technology Sdn Bhd is a Kuala Lumpur-based professional customer service organization seeking dedicated agents to handle calls, email, or live chat across channels.

Role emphasizes accurate information delivery, first-contact resolution, and collaboration with service providers, with a focus on customer satisfaction and adherence to SOPs.

Qualifications

• Proficiency in English to communicate with diverse clients.
• Strong communication and interpersonal skills.
• Customer service experience is a plus but not mandatory.
• Able to commute reliably to the workplace or relocate to Kuala Lumpur.
• Proactive and team-oriented attitude.

Responsibilities

• Handle inbound or outbound customer calls, email, or live chat — each agent will be assigned to one primary communication channel, addressing inquiries efficiently and professionally.
• Provide accurate information and solutions to ensure a positive customer experience.
• Strive for first-contact resolution and maintain high standards of customer satisfaction.
• Collaborate with service providers to resolve technical or account-related issues.
• Consistently meet or exceed performance targets and adhere to compliance standards.
• Maintain updated knowledge of products, services, and standard operating procedures.

Skills

English proficiency

Communication skills

Teamwork

Customer service experience

Job description

Working Days: 5 working days (rotational off day)

Working Hours: 9 hours (shift)

Company Overview
We are a professional customer service organization based in Kuala Lumpur, dedicated to delivering exceptional support experiences for clients across various sectors. Our team values integrity, excellence, and collaboration.

Salary Range: RM2,500 – RM3,300 per month

Key Responsibilities

• Handle inbound or outbound customer calls, email, or live chat — each agent will be assigned to one primary communication channel, addressing inquiries efficiently and professionally.
• Provide accurate information and solutions to ensure a positive customer experience.
• Strive for first-contact resolution and maintain high standards of customer satisfaction.
• Collaborate with service providers to resolve technical or account-related issues.
• Consistently meet or exceed performance targets and adhere to compliance standards.
• Maintain updated knowledge of products, services, and standard operating procedures.

Requirements

• Proficiency in English to effectively communicate with our diverse client base and stakeholders (verbal and written).
• Strong communication and interpersonal skills.
• Prior customer service experience is a plus but not mandatory.
• Able to commute reliably to the workplace or willing to relocate to KL.
• A proactive and team-oriented attitude.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How would you rate your English language skills?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Have you worked in a call centre before?

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.

Precision Communication Technology Sdn Bhd, a subsidiary of Beijing Precision Communication Technology Co., Ltd. headquartered in Hebei, China, was established in 2018 with a registered capital of RMB 10 million.

As a professional BPO company, our core management comes from top call centers and financial institutions, bringing extensive industry expertise. We handle non-performing asset disposal for major domestic financial firms.

With a strong product line and excellent service, we’ve achieved success in call center markets, serving clients like Xiaomi, Ninebot, and Niu.