Customer Service Representative (Mandarin)

Net2Source (N2S); Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Net2Source (N2S) in Kuala Lumpur, Malaysia, seeks a Mandarin-speaking customer service specialist to support customers from China and Taiwan. Proficiency in Mandarin (written and spoken) and English at B2 level or higher are required.

You will handle inquiries via phone, email, and chat, maintain customer records, and strive to meet quality and KPI targets in a fast-paced environment. Fresh graduates with strong language skills are welcome to apply.

Qualifications

• Fluent in Mandarin (spoken and written).
• English level B2 or above.
• Customer service experience preferred.
• Fresh graduates welcome to apply.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Assist with account, service, and transaction-related concerns
• Provide accurate resolutions and excellent customer service
• Maintain and update customer records
• Meet quality, productivity, and KPI targets

Skills

Mandarin

English B2+

Customer service

Fresh graduates

Job description

Are you fluent in Mandarin and comfortable communicating in English (B2 level or above)? Join our team and support customers from China and Taiwan in a dynamic customer service environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Assist with account, service, and transaction-related concerns
• Provide accurate resolutions and excellent customer service
• Maintain and update customer records
• Meet quality, productivity, and KPI targets

Requirements:

• Fluent in Mandarin (spoken and written)
• English proficiency at B2 level or above
• Customer service experience preferred
• Fresh graduates with strong language skills are welcome to apply
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

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