Customer Service (Mandarin)

Net2Source (N2S); Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Net2Source (N2S) in Kuala Lumpur seeks a Mandarin-speaking Customer Service Advisor to support customers of a leading travel platform. You will handle outbound calls and emails, assist with bookings, cancellations, and refunds, and provide accurate solutions while maintaining records.

The role requires fluency in Mandarin and English, a High School Diploma with some experience, and the ability to work in a fast-paced environment with rotational shifts. Customer focus is essential.

Qualifications

• Mandarin and English fluency (written and spoken).
• Minimum High School Diploma with at least 6 months relevant experience.
• Customer service experience is an advantage.

Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate solutions.

Skills

Mandarin

English

Customer service

Multitasking

Communication

Problem solving

PC skills

Education

High School Diploma

Job description

We are looking for a Mandarin-Speaking Customer Service Advisor to support customers of a leading travel platform through outbound calls and emails.

Key Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Mandarin and English.
• Maintain accurate customer records and update the relevant systems.
• Follow company procedures and meet customer service targets.
• Provide information on products/services and recommend additional services when appropriate.

Requirements

• Minimum High School Diploma with at least 6 months relevant experiences.
• Fluent in Mandarin and English (written and spoken).
• Customer service experience is an advantage.
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
• Strong communication and problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Patient, professional, and customer-focused.
• Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided)