Part Time Customer Service Representative (Cantonese Speaker)

GoGoX; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

GoGoX in Kuala Lumpur is seeking a friendly Cantonese speaking Customer Service Representative to support the Hong Kong market. This role involves handling customer inquiries and resolving issues to ensure a great experience, both over the phone and online.

Fresh graduates are welcomed, and strong communication skills along with a positive attitude are essential. Responsibilities include assisting customers and participating in shift-based work schedules.

Qualifications

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma.
• Strong communication skills, problem-solving ability, and attention to detail.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.

Skills

Cantonese proficiency

Mandarin proficiency

English proficiency

Strong communication skills

Problem-solving ability

Attention to detail

Teamwork

Education

SPM or Diploma

Job description

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms
• Resolve customer concerns and complaints with a positive and helpful attitude
• Maintain professional customer service, creating a great experience for customers
• Assist Team Leaders in senior positions
• Participate in shift-based work schedules

Who You Are

• Proficient in spoken and written Cantonese, Mandarin, and English
• Minimum of SPM or Diploma
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required
• Strong communication skills, problem-solving ability, and attention to detail
• A positive attitude, eagerness to learn, and strong teamwork skills