Customer Service Executive – Voice AI Project

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jobstreet Malaysia is seeking a Mandarin-speaking Customer Service Executive to support our Voice AI project team. You will handle live chat and email inquiries from Mandarin-speaking customers, providing accurate, professional responses according to SOPs.

Ideal candidates communicate fluently in Mandarin and English, work well under target-driven conditions, and adapt to a 24/7 rotational shift schedule including weekends and public holidays. Prior BPO or customer service experience is a plus.

Qualifications

• Must be able to speak and write Mandarin fluently.
• Good written communication skills in Mandarin and English.
• Able to communicate professionally through chat and email.
• Basic computer skills and comfortable working with multiple systems.
• Good attention to detail and problem-solving skills.
• Able to work in a 24/7 rotational shift environment.
• Willing to work on rotational rest days, including weekends and public holidays when required.
• Customer service or BPO experience will be an added advantage.

Responsibilities

• Handle customer enquiries through live chat and email.
• Assist Mandarin-speaking customers with their enquiries, requests, and service-related issues.
• Provide accurate and professional responses according to company guidelines and SOPs.
• Identify customer concerns and provide appropriate solutions or (???)
• Maintain accurate records of customer interactions and case details.
• Meet daily productivity, quality, and service level targets.
• Work closely with internal teams to ensure customer issues are resolved effectively.

Job description

We are looking for a Chinese-speaking Customer Service Executive to join our Voice AI Project team. The role focuses on providing customer support through live chat and email while ensuring timely and accurate responses.

Key responsibilities

• Handle customer enquiries through live chat and email
• Assist Chinese-speaking customers with their enquiries, requests, and service-related issues
• Provide accurate and professional responses according to company guidelines and SOPs
• Identify customer concerns and provide appropriate solutions or (???)
• Maintain accurate records of customer interactions and case details
• Meet daily productivity, quality, and service level targets
• Work closely with internal teams to ensure customer issues are resolved effectively

About you

• Must be able to speak and write Mandarin fluently
• Good written communication skills in Mandarin and English
• Able to communicate professionally through chat and email
• Basic computer skills and comfortable working with multiple systems
• Good attention to detail and problem-solving skills
• Able to work in a 24/7 rotational shift environment
• Willing to work on rotational rest days, including weekends and public holidays when required
• Customer service or BPO experience will be an added advantage

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."