Customer Service Representative - English C1 - Malaysians

eTeam; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

eTeam in Malaysia is hiring a Customer Service Representative to join our client-focused team. The role requires fluent English and a customer-first attitude to handle inquiries across calls, email, and chat.

You will provide accurate information, resolve complaints, and maintain detailed records while navigating multiple systems. Freshers with strong English communication are welcome to apply, alongside candidates with relevant experience.

Qualifications

• Malaysian nationals only.
• Strong verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Basic computer skills and ability to navigate multiple systems.
• Freshers with excellent English communication may apply.

Responsibilities

• Handle customer inquiries through calls, emails, and chat.
• Provide accurate information and resolve customer complaints.
• Assist customers with account-related queries and service requests.
• Maintain professional communication and ensure customer satisfaction.
• Escalate complex issues to the relevant departments.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Customer service

English proficiency

Tools

CRM software

Multi-system navigation

Job description

Job Description – Customer Service Representative (CSR)

Location: Malaysia

Nationality: Malaysian Nationals Only

Role: Customer Service Representative (CSR)

Employment Type: Full-Time

Job Overview

We are looking for fluent English-speaking Malaysian candidates to join our team as Customer Service Representatives. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle customer inquiries professionally.

Key Responsibilities

• Handle customer inquiries through calls, emails, and chat.
• Provide accurate information and resolve customer complaints.
• Assist customers with account-related queries and service requests.
• Maintain professional communication and ensure customer satisfaction.
• Escalate complex issues to the relevant departments.
• Maintain accurate records of customer interactions.

Requirements

• Malaysian nationals only.
• Strong verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Basic computer skills and ability to navigate multiple systems.
• Previous customer service experience is preferred.
• Freshers with excellent English communication may also apply.