Customer Service Representative (Thai Speaker )

WELSEND MALAYSIA SDN BHD; Kuala Lumpur; Vor Ort; MYR 31.000 - 54.000; Vollzeit

Zusammenfassung

WELSEND MALAYSIA SDN BHD is hiring a Customer Service Representative (Thai Speaker) in Kuala Lumpur on a full-time basis. The role is frontline customer support, handling inquiries via phone and email, and ensuring high service standards.

You must be fluent in Thai and Malay, with good English, and willing to work a 24/7 shift including nights, weekends, and public holidays. The position is based at Menara IMC and offers training, a professional environment, and opportunities for career

Qualifikationen

• Must be fluent in Thai and Malay with good English proficiency.
• Experience in customer service or call centre preferred.
• Able to multitask and handle multiple inquiries simultaneously.
• Strong communication and interpersonal skills; maintain professionalism under pressure.
• Proficient with computer systems, databases and CRM software.

Aufgaben

• Handle incoming customer inquiries via phone, email, and other channels.
• Provide accurate information about products and services.
• Resolve issues and escalate when necessary.
• Maintain detailed records of all interactions in company systems.
• Identify feedback and suggest improvements to relevant departments.
• Process requests and transactions with accuracy.
• Meet service quality targets and performance metrics.
• Follow company policies and ensure compliance.
• Collaborate with colleagues to support customer satisfaction.

Kenntnisse

Thai language fluency

Malay language fluency

English communication

Customer service mindset

Multitasking

CRM systems experience

Tools

CRM software

Databases

Jobbeschreibung

Customer Service Representative (Thai Speaker)

About the role

We are seeking a Customer Service Representative (Local Thai Speaker Only) to join our customer service team in Kuala Lumpur on a full-time basis. In this role, you will be on the front line of our customer interactions, providing support, resolving queries, and ensuring every customer receives the highest standard of service.

This is a 24/7 shift-based role, so candidates must be able to work night shifts, weekends, and public holidays. The role follows the Thailand public holiday as determined by the company. The work location is Menara IMC, which is easily accessible by public transportation.

Key responsibilities

• Handle incoming customer enquiries via telephone, email, and other communication channels with professionalism and courtesy
• Provide accurate information about products and services, addressing customer questions and concerns promptly
• Resolve customer issues and complaints in a professional manner, escalating matters when necessary
• Maintain detailed and accurate records of all customer interactions using company systems
• Identify and communicate customer feedback and suggestions to relevant departments for process improvement
• Process customer requests, transactions, and documentation with accuracy and attention to detail
• Achieve and maintain service quality targets and performance metrics as established by management
• Follow company policies, procedures, and guidelines consistently to ensure compliance and quality standards
• Collaborate effectively with colleagues and other departments to support customer satisfaction objectives

What we are looking for

• Open to Malaysian citizens only.
• Candidates must be able to speak and write fluently in Thai and Malay.
• Proficiency in English for written and verbal communication.
• Previous experience in a customer service or call centre environment is preferred.
• Strong communication and interpersonal skills with the ability to remain calm and professional under pressure.
• Excellent problem-solving abilities and a customer-focused approach to resolving issues.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Proficiency with computer systems, databases, and CRM software.
• Strong attention to detail and accuracy in record-keeping and data entry.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and work schedules.
• A positive attitude and genuine enthusiasm for delivering excellent customer service.

What we offer

We are committed to supporting our employees' growth and wellbeing. We offer competitive remuneration, a professional working environment, and clear pathways for career advancement within our organisation. Our team benefits from a collaborative culture where your contributions are recognised and valued. We provide ongoing training and development opportunities to help you build your skills and progress in your career.

Your application will include the following questions

• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?