Customer Service Representative (E-commerce)

OVER; Petaling Jaya; Vor Ort; MYR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Fully Stocked Pantry

Subsidised Parking

Sofa & Nintendo Switch

Cash Bonus

Company Trip

Zusammenfassung

OVER in Malaysia seeks a customer service associate to resolve issues, manage orders and returns across Lazada, Shopee and TikTok, and print waybills per SOPs.

You will handle inquiries via marketplaces, WhatsApp and Meta, following SOPs for consistent responses and maintaining professionalism with customers.

Qualifikationen

• Fast typer with at least 60 WPM.
• Ability to quickly learn and adapt to company protocols and customer service best practices.
• Ability to multi-task, organize, and prioritize work.
• Proficiency in Malay and English with strong communication skills.
• Professional demeanor, especially when handling challenging customers.
• Ability to stay composed and not take customer remarks personally.

Aufgaben

• Resolve customer issues, manage orders and returns across marketplaces, WhatsApp and Meta; print waybills per SOPs.
• Support shoppers on Lazada, Shopee and TikTok.
• Resolve customer issues across our platform.
• Manage customer communications across channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp and Meta.
• Follow SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.

Kenntnisse

Customer Relationship Management

Customer Service

Communication

Jobbeschreibung

• Resolve customer issues, manage orders and returns across marketplaces, WhatsApp and Meta; print waybills per SOPs.
• Support shoppers on Lazada, Shopee and TikTok.
• Resolve customer issues across our platform.
• Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
• Follow provided SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.

Job Requirements

• Fast typer, at least 60 WPM
• Ability to quickly learn and adapt to company protocols and customer service best practices.
• Ability to multi-task, organize, and prioritize work
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor, especially in handling challenging customer interactions.
• Ability to maintain composure and not take customer remarks personally.

Skills

Customer Relationship Management

Customer Service

Communication

Company Benefits

Fully Stocked Pantry

Coffee and snacks to keep you well nourished.

Subsidised Parking

Keep your car safe and we will subsidise your parking.

Sofa & Nintendo Switch for a short break.

Cash Bonus

Exceed the expectations and get rewarded! (For Full Timer)

Company Trip

Annual company trip to reward our employees' hard work

We believe in uniting people through sports.At OVER, we bring people together through the power of sports. We celebrate diversity, breaking down barriers of race, religion, and gender, creating a community for all to enjoy.Our focus is on delivering high-quality, stylish sports products at accessible prices for Malaysians. Our ultimate vision is to be the top sports brand in Malaysia and inspire the nation to...