Intern, Customer Service

Arche Digital Sdn Bhd; Petaling Jaya; On-site; MYR 11,000 - 16,000; Part time

Benefits offered by this job

Advanced AI tools

Birthday leave

Monthly birthday events

Job summary

Arche Digital is seeking a Customer Service Intern to join our team. You will be the frontline for inquiries across major marketplaces, providing professional support for a diverse portfolio of brand partners.

You'll learn by collaborating with a motivated team, attend product trainings, and contribute to maintaining strong store health metrics across platforms.

Qualifications

• Currently pursuing a diploma or degree in a relevant course.
• Strong verbal and written communication in English and Malay.
• Proficient in Microsoft Excel and basic data tracking.

Responsibilities

• Serve as the primary contact for customer inquiries across Lazada, Shopee, and TikTok Shop.
• Provide reliable and professional support for brand portfolios on official marketplaces.
• Coordinate allocation of free gifts and promotional samples per campaign rules.
• Collaborate with finance on operational tasks.
• Monitor store health metrics to keep strategies competitive.
• Attend product training to master brand knowledge and handle inquiries.

Skills

English proficiency

Malay proficiency

MS Excel

Communication

Education

Pursuing diploma/degree

Job description

Welcome to Arche Digital, an AnyMind Group company, where innovation meets e-commerce excellence! As part of a leading global commerce enablement network, we are a fast-paced, forward-thinking digital commerce enabler dedicated to amplifying brand partners across major digital platforms. At Arche Digital, we pride ourselves on our vibrant and dynamic culture: a place where creative minds collaborate, experiment with cutting-edge AI technologies, and drive high-impact results. With expansive resources and regional reach, we believe in nurturing talent and providing a supportive, high-energy environment where you can grow, innovate, and make a tangible difference in the digital retail landscape. If you are passionate, driven, and ready to thrive with a team that celebrates creativity and teamwork on a global scale, you will feel right at home with us.

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands‑on exposure to the fast‑paced digital commerce landscape.

What You’re Do

Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.

Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.

Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.

Collaborate cross‑functionally with the finance department on operational tasks.

Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.

Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.

Who You Are

Currently pursuing a diploma or degree in a relevant course.

Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.

Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre‑made tracking templates.

Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on‑the‑job training provided.

Highly motivated to dive into the E‑commerce ecosystem with a strong sense of accountability and readiness to handle real‑world responsibilities.

Nice To Have

Prior basic experience in retail, customer service, or familiarity with marketplace platforms.

Why You’ll Love It

• Advanced AI tools for all positions
• Birthday leave
• TGIF, monthly birthday and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends

Arche Digital, an AnyMind Group company, is Malaysia’s leading e‑commerce enabler managing end‑to‑end retail operations for global brands. We offer a dynamic, fast‑paced workplace driven by data and innovative technology.

Backed by an expanding global network, we provide clear pathways for career advancement, continuous up‑skilling, and opportunities to lead high‑impact regional projects. Guided by our core values: [Be Open, Be Bold, Move Faster, Stay Updated, and Achieve Together], we foster a collaborative, performance‑driven culture.

Join Arche Digital to accelerate your professional growth in a supportive environment and help shape the future of e‑commerce.

Arche Digital, an AnyMind Group company, is Malaysia’s leading e‑commerce enabler managing end‑to‑end retail operations for global brands. We offer a dynamic, fast‑paced workplace driven by data and innovative technology.

Backed by an expanding global network, we provide clear pathways for career advancement, continuous up‑skilling, and opportunities to lead high‑impact regional projects. Guided by our core values: [Be Open, Be Bold, Move Faster, Stay Updated, and Achieve Together], we foster a collaborative, performance‑driven culture.

Join Arche Digital to accelerate your professional growth in a supportive environment and help shape the future of e‑commerce.

Arche Digital, an Any-Mind Group company, is Malaysia’s leading e‑commerce enabler managing end‑to‑end retail operations for global brands. We offer a dynamic, fast‑paced workplace driven by data and innovative technology.

Backed by an expanding global network, we provide clear pathways for career advancement, continuous up‑skilling, and opportunities to lead high‑impact regional projects. Guided by our core values: [Be Open, Be Bold, Move Faster, Stay Updated, and Achieve Together], we foster a collaborative, performance‑driven culture.

Join Arche Digital to accelerate your professional growth in a supportive environment and help shape the future of e‑commerce.