Customer Service Executive (Welcome Fresh Graduates)

Arche Digital Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Advanced AI tools for all positions

Performance reviews twice a year

Annual MVP Awards & Recognition

Annual and Special Leave Benefits

Job summary

Arche Digital Sdn Bhd is seeking a Customer Service Executive to welcome fresh graduates and act as the frontline for inquiries across Lazada, Shopee, and TikTok Shop. You will deliver professional service and help maintain brand excellence in a fast-paced e-commerce environment.

Responsibilities include monitoring store health metrics, handling high-volume customer interactions, logging activities in Google Sheets, and coordinating gifts per campaign guidelines, with collaboration across

Qualifications

• Fresh graduates welcome; degree in related field.
• Fluent in English and Bahasa Malaysia.
• Proficient with Google Sheets for tracking.

Responsibilities

• Serve as primary contact for customer inquiries across Lazada, Shopee, and TikTok Shop.
• Maintain store health metrics and SLA across platforms.
• Coordinate allocation and delivery of free gifts and samples per campaigns.
• Log inquiries and performance in Google Sheets.
• Collaborate with Finance and Operations on order issues and payments.

Skills

Fluent English

Bahasa Malaysia fluency

Google Sheets

Multitasking

Education

Bachelor's degree in Business, Marketing, Mass Communication

Tools

Google Sheets

Job description

Customer Service Executive (Welcome Fresh Graduates)

As a Customer Service Executive, you’ll serve as the frontline voice for our diverse portfolio of brand partners, delivering exceptional experiences across leading e-commerce platforms. Working within a professional and fast-paced environment, you will collaborate with cross-functional teams to manage customer interactions, optimize store performance, and maintain brand excellence. This role is ideal for a proactive, detail-oriented communicator ready to build a rewarding career in the digital commerce landscape

(FRESH GRADUATES are strongly welcomed to apply!)

What You'll Do

Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.

Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.

Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.

Continuously monitor and maintain optimal store health metrics, chat response rates, and SLA compliance across all assigned platforms.

Attend comprehensive product training sessions to master brand knowledge and handle consumer inquiries with expertise.

Assist in analyzing customer feedback to recommend improvements for chat response workflows and overall customer satisfaction.

Collaborate cross-functionally with the Finance and Operations departments on administrative workflows, order issues, and payment tracking.

Utilize Google Sheet tracking templates to log customer inquiries, promotional gift allocations, and operational performance reports accurately.

Who You Are

Graduate Diploma or Bachelor's Degree in Business, Marketing, Mass Communication, or any relevant discipline (Fresh Graduates are welcome to apply!).

Fluency in English and Bahasa Malaysia, both written and verbal, with the confidence to articulate information clearly (additional language skills are a plus).

Practical proficiency in Google Sheet, particularly in navigating, managing, and updating tracking templates.

A proactive mindset with high accountability, eager to dive into the fast-paced E-commerce ecosystem.

Able to multi-task efficiently while professionally managing high-volume customer interactions under pressure.

Nice to Have

Prior internship or basic experience in retail, customer support, or familiarity with e-commerce seller centers (Lazada, Shopee, TikTok Shop).

Why You'll Love It

• Advanced AI tools for all positions
• Performance Review (2 times per year)
• Annual MVP Awards & Recognition
• Annual Leave and Special Leave Benefits
• Great Opportunity to Explore Emerging Trends in the Digital Market

Arche Digital, an AnyMind Group company, is Malaysia’s leading e-commerce enabler managing end-to-end retail operations for global brands. We offer a dynamic, fast-paced workplace driven by data and innovative technology.

Backed by an expanding global network, we provide clear pathways for career advancement, continuous upskilling, and opportunities to lead high-impact regional projects. Guided by our core values: [Be Open, Be Bold, Move Faster, Stay Updated, and Achieve Together], we foster a collaborative, performance-driven culture.

Join Arche Digital to accelerate your professional growth in a supportive environment and help shape the future of e-commerce.

Arche Digital, an AnyMind Group company, is Malaysia’s leading e-commerce enabler managing end-to-end retail operations for global brands. We offer a dynamic, fast-paced workplace driven by data and innovative technology.

Backed by an expanding global network, we provide clear pathways for career advancement, continuous upskilling, and opportunities to lead high-impact regional projects. Guided by our core values: [Be Open, Be Bold, Move Faster, Stay Updated, and Achieve Together], we foster a collaborative, performance-driven culture.

Join Arche Digital to accelerate your professional growth in a supportive environment and help shape the future of e-commerce.