Customer Service Representative - Airline Industry (Permanent Night Shift)

IGT Solutions; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Training program

Incentive scheme

Corporate discounts

Annual leave

Insurance coverage

Dental & optical

Job summary

IGT Services And Technologies KL Sdn Bhd in Kuala Lumpur, Malaysia, is hiring a Customer Service Representative for the airline industry to handle inbound and outbound inquiries overnight, delivering professional, accurate service and ensuring a superior customer experience. The role requires SPM or higher, strong English (B2+), multitasking and problem-solving, and a customer-focused mindset.

Fresh graduates welcome; permanent night shift with training, performance incentives, and comprehensive

Qualifications

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken) - B2 Level and Above.
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive and service-oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Responsibilities

• Manage inbound and outbound customer interactions across various communication channels.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

English (B2+)

Multitasking

Problem-solving

Customer-focused

Empathy

Professionalism

Education

SPM or higher

Job description

Customer Service Representative - Airline Industry (Permanent Night Shift)

What You'll Be Doing

Manage inbound and outbound customer interactions across various communication channels.

Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.

Build and maintain strong working relationships with internal and external stakeholders.

Perform data entry tasks with a high degree of accuracy and efficiency.

Consistently meet individual and departmental performance targets.

Undertake any additional tasks or responsibilities as assigned by company leadership

What We're Looking For

Minimum qualification: SPM or higher.

Strong command of English (written and spoken) - B2 Level and Above.

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on a 24-hour rotational shift, including weekends and public holidays.

At least 1 year of customer service or airline-related contact centre experience is an added advantage.

Fresh graduates are encouraged to apply.

What We Offer

Permanent employment with clear career development opportunities.

Comprehensive paid training program for all new employees.

Attractive KPI-based incentive scheme.

Exclusive corporate discounts and employee deals.

Generous annual leave entitlement.

EPF and SOCSO contributions provided.

Medical, health, and life insurance coverage.

Dental and optical claim allowances.

Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

What can I earn as a Customer Service Representative