[Airlines/E-Commerce] Customer Service Representative - Urgent Intake

IGT Solutions Pvt. Ltd.; Shah Alam; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Permanent employment

Comprehensive paid training program

KPI-based incentive scheme

Exclusive corporate discounts

Generous annual leave

EPF and SOCSO contributions

Medical, health, and life insurance

Dental and optical claim allowances

Integrated link bridge to LRT/KTM Suba

Career development opportunities

Job summary

IGT Services And Technologies KL Sdn Bhd in Malaysia is hiring a Customer Service Representative for urgent intake. You will manage inbound and outbound interactions, ensuring professional, accurate service and an exceptional customer experience across channels. The role requires strong English, multitasking, and a service-oriented mindset.

Fresh graduates are welcome to apply. The position offers permanent employment with paid training, KPI incentives, and corporate discounts, with broad

Qualifications

• Minimum qualification is SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with service orientation.
• Able to adapt to changing priorities with empathy and integrity.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle inbound and outbound customer interactions across various communication channels.
• Deliver professional, accurate, and high-quality service for an exceptional customer experience.
• Build and maintain strong relationships with internal and external stakeholders.
• Perform data entry with high accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

Multitasking

Problem-solving

English proficiency

Customer-focused

Empathy

Integrity

Professionalism

Adaptability

Education

SPM or higher

Job description

[Airlines/E-Commerce] Customer Service Representative - Urgent Intake

What You’ll Be Doing

Manage inbound and outbound customer interactions across various communication channels.

Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.

Build and maintain strong working relationships with internal and external stakeholders.

Perform data entry tasks with a high degree of accuracy and efficiency.

Consistently meet individual and departmental performance targets.

Undertake any additional tasks or responsibilities as assigned by company leadership

What We’re Looking For

Minimum qualification: SPM or higher.

Strong command of English (written and spoken).

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on a 24-hour rotational shift, including weekends and public holidays.

At least 1 year of customer service or airline-related contact centre experience is an added advantage.

Fresh graduates are encouraged to apply.

What We Offer

• Permanent employment with clear career development opportunities.
• Comprehensive paid training program for all new employees.
• Attractive KPI-based incentive scheme.
• Exclusive corporate discounts and employee deals.
• Generous annual leave entitlement.
• EPF and SOCSO contributions provided.
• Medical, health, and life insurance coverage.
• Dental and optical claim allowances.
• Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.