Airline Customer Care Specialist — Rotational Shifts

IGT Solutions Pvt. Ltd.; Shah Alam; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Permanent employment

Comprehensive paid training program

KPI-based incentive scheme

Exclusive corporate discounts

Generous annual leave

EPF and SOCSO contributions

Medical, health, and life insurance

Dental and optical claim allowances

Integrated link bridge to LRT/KTM Suba

Career development opportunities

Job summary

IGT Services And Technologies KL Sdn Bhd in Malaysia is hiring a Customer Service Representative for urgent intake. You will manage inbound and outbound interactions, ensuring professional, accurate service and an exceptional customer experience across channels. The role requires strong English, multitasking, and a service-oriented mindset.

Fresh graduates are welcome to apply. The position offers permanent employment with paid training, KPI incentives, and corporate discounts, with broad

Qualifications

• Minimum qualification is SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with service orientation.
• Able to adapt to changing priorities with empathy and integrity.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle inbound and outbound customer interactions across various communication channels.
• Deliver professional, accurate, and high-quality service for an exceptional customer experience.
• Build and maintain strong relationships with internal and external stakeholders.
• Perform data entry with high accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

Multitasking

Problem-solving

English proficiency

Customer-focused

Empathy

Integrity

Professionalism

Adaptability

Education

SPM or higher

Job description

IGT Services And Technologies KL Sdn Bhd in Malaysia is hiring a Customer Service Representative for urgent intake. You will manage inbound and outbound interactions, ensuring professional, accurate service and an exceptional customer experience across channels. The role requires strong English, multitasking, and a service-oriented mindset.

Fresh graduates are welcome to apply. The position offers permanent employment with paid training, KPI incentives, and corporate discounts, with broad