Airline CSR Pro - Night Shift, Permanent + Training

IGT Solutions Pvt. Ltd.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Training program

Incentive scheme

Corporate discounts

Annual leave

Insurance coverage

Dental & optical

Job summary

IGT Services And Technologies KL Sdn Bhd in Kuala Lumpur, Malaysia, is hiring a Customer Service Representative for the airline industry to handle inbound and outbound inquiries overnight, delivering professional, accurate service and ensuring a superior customer experience. The role requires SPM or higher, strong English (B2+), multitasking and problem-solving, and a customer-focused mindset.

Fresh graduates welcome; permanent night shift with training, performance incentives, and comprehensive

Qualifications

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken) - B2 Level and Above.
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive and service-oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Responsibilities

• Manage inbound and outbound customer interactions across various communication channels.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

English (B2+)

Multitasking

Problem-solving

Customer-focused

Empathy

Professionalism

Education

SPM or higher

Job description

IGT Services And Technologies KL Sdn Bhd in Kuala Lumpur, Malaysia, is hiring a Customer Service Representative for the airline industry to handle inbound and outbound inquiries overnight, delivering professional, accurate service and ensuring a superior customer experience. The role requires SPM or higher, strong English (B2+), multitasking and problem-solving, and a customer-focused mindset.

Fresh graduates welcome; permanent night shift with training, performance incentives, and comprehensive