Customer Service Representative

EUROPCAR MALAYSIA; West Coast Division; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Medical Insurance

Training Course

Employee discounts on car rental

Job summary

EUROPCAR MALAYSIA at Kota Kinabalu International Airport seeks a Customer Service Representative to greet customers, assist with car rentals, and ensure a seamless experience in a fast-paced environment.

You will handle inquiries, uphold Europcar policies, and coordinate with departments to resolve issues. Fresh graduates are encouraged to apply, and full training is provided to help you succeed.

Qualifications

• Diploma or higher required
• Fresh graduates are encouraged to apply with full training provided
• Experience in customer service or car rental is an advantage

Responsibilities

• Provide excellent customer service by managing rentals and the exit process with accuracy
• Greet customers and assist with inquiries about car rentals, rates, timing and availability
• Address customer concerns and escalate issues to the appropriate department as needed
• Achieve individual performance goals and branch targets
• Maintain rental counters and customer areas to ensure a neat, safe, and organized environment
• Uphold company standards by ensuring cars are presentable to customers

Skills

Strong communication and interpersonal

Ability to handle multiple tasks

Problem-solving mindset and attention

Proficiency in computer systems

Education

Diploma

Bachelor's Degree

Job description

Location : Kota Kinabalu International Airport (1 candidate)

Job Summary

As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive attitude are essential.

Key Responsibilities

Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail

Greet customers warmly and assist with inquiries regarding car rentals, rates, timing and availability. Ensure a pleasant, smooth and efficient handling of the rental for each customer

Address customer concerns, resolve issues, or escalatet complaints to the appropriate department when necessary

Achieving individual performance goals, customer service and branch targets

Maintain rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service

Upholding company standards by ensuring cars are presentable to customers

Qualifications & Skills

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree

Fresh Graduates are encouraged to apply – Full Training provided

Experience

Knowledge and experienced in customer service or car rental industry will be an added advantage

Skills

Strong communication and interpersonal skills

Ability to handle multiple tasks in a fast-paced environment

Problem-solving mindset and attention to detail

Proficiency in computer systems and basic knowledge of office software

Required Language(s)

English and Bahasa Malaysia

Other Requirements

Valid driving license and a clean driving record

Benefits included

• Competitive Salary Package
• Performance Bonus
• Medical Insurance
• Training Course
• Employee discounts on car rental (Worldwide)

Europcar, the largest car rental company in Europe with an extensive network of 13,000 outlets throughout 150 countries covering Europe, Africa, Middle East, Asia Pacific and Americas.

We are the Franchise of Malaysia and in line with our expansion plan, we seeks qualified and dynamic personnel for the above position:

Europcar, the largest car rental company in Europe with an extensive network of 13,000 outlets throughout 150 countries covering Europe, Africa, Middle East, Asia Pacific and Americas.

We are the Franchise of Malaysia and in line with our expansion plan, we seeks qualified and dynamic personnel for the above position:

What can I earn as a Customer Service Representative