Customer Service Representative

redONE Mobile; Kuantan; On-site; MYR 27,000 - 36,000; Full time

Benefits offered by this job

Additional leave

Cell phone reimbursement

Health insurance

Maternity leave

Opportunities for promotion

Job summary

redONE Mobile is seeking a proactive Customer Service Representative at our Kuantan branch to support walk-in customers and handle product/service inquiries. You will ensure accurate information, process registrations, orders, billing questions, and complaints in line with current policies.

The role emphasizes timely responses, strong communication, and teamwork to meet service levels and drive customer satisfaction. Prior telco experience is a plus, and a minimum of one year in CS is expected.

Qualifications

• Minimum: Higher Secondary School/SPM/O Level in any field.
• At least 1 year of working experience in Customer Service or related field.
• Experience in a telecommunications (Telco) company is an added advantage.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Highly organized with the ability to meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Attend walk-in customers professionally with correct product/service information and policies.
• Create engagement and generate revenue growth at the branch.
• Compile reports on customer satisfaction and complaints for the Superior.

Skills

Communication

Microsoft Office

Time management

Organization

Active listening

Problem solving

Education

Higher Secondary / SPM / O Level

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• To ensure business operations run smoothly at redONE Retail Outlets.
• Responsible for acting as a liaison between customers and companies.
• Assists with orders, billing, account questions, errors, cancellations, and other queries.
• Timeliness of successful implementation of initiatives.

KEY ACCOUNTABILITIES

• Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
• Create engagement and generate revenue growth at the branch.
• Compile reports on overall customer satisfaction and complaints to the Superior.
• Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.
• Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.
• Assure Opening and Closing counters are properly hand-over during operating hours.
• Undertake any other ad-hoc duties as assigned.

JOB REQUIREMENTS

• Candidate must possess of minimum: Higher Secondary School/SPM/"O" Level in any field.
• At least 1 year of working experience in Customer Service or a related field.
• Experience working in a telecommunications (Telco) company is an added advantage.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Highly organized, with the ability to meet and exceed tight deadlines.
• Excellent communication and interpersonal skills.
• Active listening skills and a proactive approach to problem-solving.
• Proficient in Microsoft Office applications.

PHYSICAL REQUIREMENTS

The candidate must demonstrate the ability to achieve the following:

• Meet individual targets set by management.
• Effectively handle and manage work-related pressure.
• Provide strong leadership, manage, and assign tasks to the team efficiently.
• Ensure the division completes daily tasks and adheres to company SLA requirements.
• Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.
• Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

Job Type: Full-time

• Additional leave
• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Kuantan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• Are you willing to undergo a pre-employment background check?