Customer Service Consultant (Ipoh Parade)

Planet Telecoms; Ipoh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Commission scheme

14 Days Annual Leave

Shift allowance

Annual salary increment

Career growth opportunities

Attendance allowance

Job summary

Jora Malaysia is seeking a Customer Service professional who politely and proficiently attends to service requests and sales interactions with walk-in customers at the shop. You will handle enquiries on services provided, such as Postpaid, Prepaid, Broadband and Account Status, and maintain accurate records of customers and transactions.

The role requires a Diploma, retail telecom experience, and at least one year of related work, with flexible hours including weekends, at One Utama, Petaling

Qualifications

• Candidate must possess at least a Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.

Responsibilities

• As a Customer Service professional, politely and proficiently attends to service requests and sales interactions with walk-in customers at the shop.
• Handle enquiries on services provided, i.e., Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible for handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
• To maintain accurate and comprehensive records of new and existing customers.

Skills

Customer service

Communication

Sales

Teamwork

Education

Diploma in any field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

To maintain accurate and comprehensive record of new and existing customers.

Requirements

Candidate must possess at least a Diploma in any field or equivalent.

Preferably with retail experience in telecommunication products and services.

At least One (1) year of working experience in the related field is required for this position.

Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.

Sales oriented and able to work independently.

Good communication and good customer services.

Good discipline and work as a team.

Willing to work in One Utama, Petaling Jaya.

Why Join Us?

• Attractive Commission Scheme – Earn more based on your performance with unlimited earning potential.
• 14 Days Annual Leave – Enjoy a healthy work-life balance with generous leave entitlement.
• Shift Allowance – Additional allowance provided for shift-based work.
• Annual Salary Increment – We recognize and reward good performance with yearly salary reviews and increments.
• Career Growth Opportunities – Develop your skills and advance your career with us.
• Attendance Allowance – Receive additional rewards for maintaining good attendance.