Customer Service Representative

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 34,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative to support Singapore and Malaysia markets from Kuala Lumpur. The role involves assisting customers through phone, live chat, and email, delivering timely and professional responses to enquiries across multiple channels.

Key requirements include strong English communication, adaptability, and the ability to work in a fast-paced environment. On-site position at Sunway Visio Tower, Kuala Lumpur, with shifts and rotation as described.

Qualifications

• Good communication skills in English.
• Experience in customer service is an advantage.
• Ability to communicate professionally across channels (phone, chat, email).
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond promptly to customer enquiries via phone, live chat and email.
• Provide accurate information and appropriate assistance.
• Handle customer concerns professionally and offer suitable solutions.
• Escalate complex cases to internal teams when needed.
• Maintain professional customer service standards.

Skills

English communication

Multichannel support

Problem-solving

Team collaboration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A Customer Service Representative position is available for an international airline related customer service operation supporting Singapore and Malaysia markets.

The role involves assisting customers through multiple communication channels and providing timely and professional responses to customer enquiries.

Position Overview

A Customer Service Representative position is available for an international airline related customer service operation supporting Singapore and Malaysia markets.

The role involves assisting customers through multiple communication channels and providing timely and professional responses to customer enquiries.

Key Responsibilities

• Respond promptly to customer enquiries via phone calls, live chat and email.

• Provide accurate information and appropriate assistance based on customer enquiries.

• Handle customer concerns professionally and provide suitable solutions.

• Escalate complex or unresolved cases to the relevant internal team when required.

• Maintain a professional standard of customer service throughout customer interactions.

• Follow established operational procedures and service standards.

Requirements

• Customer service experience is an advantage.

• Good communication skills in English.

• Additional language proficiency relevant to the supported markets will be an advantage.

• Good interpersonal and problem-solving skills.

• Able to communicate professionally with customers through different channels.

• Comfortable working in a fast paced customer service environment.

• Responsible, adaptable and able to work as part of a team.

Remuneration

Basic Salary: RM2,800 per month

Fixed Language Allowance: RM500 per month

Final remuneration package may vary depending on relevant experience and qualifications.

Working Hours

Available shifts include:

• 8:00 AM - 5:00 PM

• 9:00 AM - 6:00 PM

Working Schedule

• 5 working days per week

• 2 days off per week

• Rest days are rotational

Work Location

Sunway Visio Tower
Lingkaran SV, Sunway Velocity
55100 Kuala Lumpur