Customer Service Representative

Tap Growth Ai; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Tap Growth Ai is seeking a customer-focused and approachable Customer Service Representative to join our growing team in Cheras, Malaysia. You will handle customer enquiries, resolve issues, and ensure a positive, professional experience across touchpoints.

Fresh graduates are welcome and multilingual skills are valued. Responsibilities include managing inquiries via phone, email, live chat and social media, maintaining CRM records, and escalating complex issues while keeping customers updated.

Qualifications

• Fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Proficiency in English, Mandarin, and Bahasa Malaysia.
• Customer-oriented with good listening and interpersonal skills.
• Patient, empathetic, and professional.
• Able to multitask and manage time in a fast-paced environment.
• Comfortable with technology and customer management systems.
• Familiarity with CRM or hotel-related software is a plus.
• Proficiency in Microsoft Office or Google Workspace is a plus.
• Diploma/Degree in Business or Communications is advantageous.

Responsibilities

• Handle high volume of customer enquiries via phone, email, live chat and social media.
• Understand customer concerns, identify needs, and provide solutions.
• Handle customer complaints professionally and work towards resolving issues.
• Develop knowledge of the company's products and services to provide information and recommendations.
• Maintain accurate records of customer interactions in the CRM.
• Identify complex matters and escalate to internal teams while updating customers.
• Gather customer feedback and communicate insights to management.
• Support and coordinate customer service operations and maintain service standards.

Skills

Communication skills

Multilingual

Customer-oriented

Problem-solving

Time management

Tech-savvy

Education

High school diploma

Diploma/Degree in Business or Communications

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a customer-focused and approachableCustomer Service Representativeto join our client growing team. You will play an important role in managing customer enquiries, resolving issues, and ensuring customers receive a positive and professional experience at every touchpoint.This role is suitable for someone who enjoys interacting with people, is confident in handling different customer situations, and can stay calm and solution-oriented in a fast-paced environment.

Location: Cheras, Malaysia
Work Mode: Work from Office
Working Hours: 9.30am to 5.30pm
Remuneration: RM 5,000 to RM 8,000

Responsibility
About the Role

We are looking for a customer-focused and approachableCustomer Service Representativeto join our client growing team. You will play an important role in managing customer enquiries, resolving issues, and ensuring customers receive a positive and professional experience at every touchpoint.This role is suitable for someone who enjoys interacting with people, is confident in handling different customer situations, and can stay calm and solution-oriented in a fast-paced environment.

Location: Cheras, Malaysia
Work Mode: Work from Office
Working Hours: 9.30am to 5.30pm
Remuneration: RM 5,000 to RM 8,000

Key Responsibilities

• Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.
• Understand customer concerns, identify their needs, and provide accurate and timely solutions.
• Handle customer complaints professionally and work towards resolving issues efficiently.
• Develop strong knowledge of the company's products and services to provide appropriate information and recommendations to customers.
• Maintain accurate records of customer interactions, account information, and relevant documentation in the company's CRM system.
• Identify more complex or technical matters and escalate them to the appropriate internal teams while keeping customers updated on the progress.
• Gather customer feedback and communicate key insights to management to support improvements in products, services, and overall customer experience.
• Support and coordinate customer service operations and assist the team in maintaining service standards.

Requirements

• Fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Proficiency inEnglish, Mandarin, and Bahasa Malaysiais required.
• Customer-oriented with good listening and interpersonal skills.
• Patient, empathetic, and able to remain professional when handling challenging customer situations.
• Strong problem-solving and decision-making abilities.
• Able to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.
• Comfortable working with technology and customer management systems.
• Familiarity with CRM or hotel-related software is an added advantage.
• Proficiency in Microsoft Office or Google Workspace is a plus.
• Minimum high school qualification; candidates with a Diploma/Degree in Business, Communications, or a related field will have an added advantage.

Consultant In Charge

May | *********@hunters-in.com | 012 2801 717