Customer Service Representative

Hilti Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global construction company in Kuala Lumpur is seeking a Customer Service Representative to deliver exceptional customer support and promote sales. Candidates should possess a degree in Business, along with strong communication skills in English and Malay. The role offers a vibrant team environment, opportunities for personal growth, and a clear pathway for career development.

Benefits

Ongoing training and development

Friendly team environment

Career opportunities

Qualifications

• High proficiency in English & Malay.
• Strong ambition and potential for long-term career development.

Responsibilities

• Provide timely customer service and technical expertise.
• Promote sales in cooperation with other sales channels.

Skills

Strong customer orientation

Strong communication skills

Team playing skills

Presentation skills

Self-motivation and outgoing character

Education

Degree in Business or related discipline

Job description

Overview

What\'s the Role ? We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

Role focus

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer\'s needs to ensure the successful achievement of the company\'s objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope

Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

• We are a multinational company
• We are certified a great place to work
• We are ranked number 5th globally as the best employer worldwide

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.

What You Need Is

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you\u2019ve never worked in construction, that\u2019s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.