Customer Service Representative

AI&MI Trading Limited; Johor Bahru; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Career progression

Vibrant work environment

Comprehensive training

Job summary

AI&MI Group is hiring for a Live Chat Customer Service role based at Eco Palladium Johor Bahru / Puchong. You will engage customers via live chat, phone, and social media, delivering prompt, friendly support and guiding buyers through inquiries.

The ideal candidate has 1–2 years in customer service, fluent Mandarin and English, and familiarity with CRM systems and e-commerce platforms. Training is provided, and weekend shifts are required in a vibrant, fast-growing beauty and wellness company.

Qualifications

• 1–2 years in customer service; fresh graduates welcome.
• Can read, speak and write Mandarin and English.
• Familiar with CRM systems and Microsoft Office.
• Able to handle multiple channels (phone, live chat, social media).
• Willing to work on weekends and rotating shifts.

Responsibilities

• Provide prompt, professional live chat, phone, and social media support.
• Handle order processing, shipping updates, and returns.
• Develop product knowledge to offer personalized recommendations.
• Maintain accurate records of interactions and resolutions.
• Collaborate with Sales, Marketing, and Logistics teams.
• Assist with fan marketing campaigns and after-sales service.

Skills

Customer service experience

Bilingual Mandarin/English

CRM familiarity

Microsoft Office

E-commerce platforms

Tools

CRM systems

Microsoft Office

E-commerce platforms

Job description

Industry: E-commerce (Beauty and Wellness)
Location: Eco Palladium Johor Bahru / Puchong

We’re Hiring: Live Chat Customer Service

Your Responsibilities

• Customer Engagement & Support: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media platforms (Facebook, Instagram, Telegram etc.), ensuring exceptional service at all times.
• Order Management & Tracking: Handle order processing, shipping updates, and return requests efficiently while coordinating with relevant teams to ensure smooth and accurate order fulfillment.
• Product Knowledge & Guidance: Develop an in-depth understanding of the company’s beauty and wellness products to provide accurate information and personalized recommendations to customers.
• Customer Interaction Records: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the system, ensuring transparency and consistent follow‑up.
• Collaborative Support: Work closely with internal departments, including Sales, Marketing, and Logistics, to address customer concerns, coordinate promotional activities
• Marketing & Engagement Initiatives: Assist with fan marketing campaigns, announce events, and provide exceptional after‑sales service to enhance customer satisfaction and loyalty.

What We Offer

• Attractive Remuneration: Competitive salary and performance‑based incentives, staff welfare benefits!
• Career Progression: Opportunities for personal and professional growth in fast‑growing company!
• Vibrant Work Environment: Join a young and innovative team.
• Comprehensive Training: We invest in your development.

Join AI&MI Group!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products. With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti‑aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

• Experience: 1-2 years in customer service, preferably in beauty, wellness, or e-commerce. Fresh graduates are welcome to apply.
• Language: Can read , speak and write in Mandarin and English
• Technical Skills: Familiarity with CRM systems, Microsoft Office, and e-commerce platforms is a plus.
• Problem‑Solving & Attention to Detail: Ability to handle customer inquiries efficiently and resolve issues effectively.
• Adaptability & Multitasking: Comfortable in a fast‑paced environment, capable of managing multiple tasks while maintaining professionalism and customer focus.
• Availability: Willing to work on weekends and rotating shifts.