Service Assistant (Customer Relations & Service Operations)

Tian Siang Premium Auto Sdn Bhd; Butterworth; On-site; MYR 24,000 - 36,000; Full time

Job summary

Tian Siang Premium Auto Sdn Bhd, a BMW and Motorrad authorised dealership in Malaysia, is seeking a Service Assistant to support daily aftersales operations in Butterworth. The role focuses on coordinating customer appointments, follow-ups, CCRS monitoring, and HR documentation, ensuring smooth communication between customers and internal teams.

The ideal candidate has 1–2 years of customer service or service coordination experience, strong communication and organizational skills, and the

Qualifications

• Minimum 1–2 years of experience in customer service, automotive aftersales, service coordination, administration, or a similar role.
• Candidates with automotive dealership experience will have an added advantage.
• Good communication and interpersonal skills, with a strong customer-oriented mindset.
• Strong coordination, follow-up, and problem-solving abilities.
• Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Responsibilities

• Coordinate daily service assistance activities to ensure smooth and efficient aftersales operations.
• Manage customer enquiries, service appointments, follow-up calls, and service reminders.
• Monitor and follow up on Teleservice tickets, customer leads, and assigned activities to ensure timely completion.
• Monitor and follow up on Customer Care and Relationship Survey (CCRS) results, customer feedback, and outstanding cases to support customer satisfaction and achieve departmental targets.
• Coordinate customer transportation arrangements, including driver and courtesy car requests, where required.
• Work closely with Service Advisors, workshop personnel, drivers, and other departments to ensure effective communication and coordination.
• Monitor daily operational activities, service reports, and assigned KPIs to ensure targets and deadlines are met.
• Track outstanding cases and follow up with the relevant teams to ensure timely resolution.
• Prepare, maintain, and update HR-related documentation, including staff records, attendance, leave applications, overtime forms, and other personnel documents as assigned.
• Maintain accurate operational records, prepare reports, and provide regular progress updates to management.

Skills

Customer service

Coordination

Communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

Reporting basics

Job description

Service Assistant (Customer Relations & Service Operations)

We are looking for a responsible, proactive, and customer-focused Service Assistant to support our daily aftersales operations. The successful candidate will coordinate customer appointments, service follow-ups, Teleservice activities, CCRS monitoring, service reminders, customer transportation arrangements, and HR documentation while ensuring smooth communication between customers and internal teams.

Key responsibilities

Coordinate daily service assistance activities to ensure smooth and efficient aftersales operations.

Manage customer enquiries, service appointments, follow-up calls, and service reminders.

Monitor and follow up on Teleservice tickets, customer leads, and assigned activities to ensure timely completion.

Monitor and follow up on Customer Care and Relationship Survey (CCRS) results, customer feedback, and outstanding cases to support customer satisfaction and achieve departmental targets.

Coordinate customer transportation arrangements, including driver and courtesy car requests, where required.

Work closely with Service Advisors, workshop personnel, drivers, and other departments to ensure effective communication and coordination.

Monitor daily operational activities, service reports, and assigned KPIs to ensure targets and deadlines are met.

Track outstanding cases and follow up with the relevant teams to ensure timely resolution.

Prepare, maintain, and update HR-related documentation, including staff records, attendance, leave applications, overtime forms, and other personnel documents as assigned.

Maintain accurate operational records, prepare reports, and provide regular progress updates to management.

About you

Minimum 1–2 years of experience in customer service, automotive aftersales, service coordination, administration, or a similar role.

Candidates with automotive dealership experience will have an added advantage.

Good communication and interpersonal skills, with a strong customer-oriented mindset.

Strong coordination, follow-up, and problem-solving abilities.

Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Good computer literacy, including Microsoft Excel, Word, and basic reporting.

Good administrative and documentation skills, with attention to accuracy and confidentiality.

Organised, proactive, and detail-oriented.

A positive working attitude with the ability to work effectively as part of a team.

Tian Siang Premium Auto, a subsidiary of Tian Siang Group and authorised dealership for BMW and Motorrad in Malaysia is currently seeking dynamic individuals to join our team of dedicated professionals. With our 4S centre in Butterworth, Ipoh and Langkawi featuring all the latest service facilities and more, our dealership is poised to capture the hearts of aspiring and existing BMW and Motorrad owners.

Tian Siang Premium Auto, a subsidiary of Tian Siang Group and authorised dealership for BMW and Motorrad in Malaysia is currently seeking dynamic individuals to join our team of dedicated professionals. With our 4S centre in Butterworth, Ipoh and Langkawi featuring all the latest service facilities and more, our dealership is poised to capture the hearts of aspiring and existing BMW and Motorrad owners.