Branch Experience Associate: Customer Service & Operations

HAPPY FISH SWIM SCHOOL SDN. BHD.; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Sales incentives

EPF/SOCSO/EIS

Medical claims

On-the-job training

Annual company trips

Casual, supportive culture

Job summary

Happy Fish Swim School is expanding and seeks a Branch Associate to be the welcoming face of our Mount Austin or Sunway Bigbox Iskandar Puteri branches. You will deliver friendly front-desk service, assist with class scheduling, and help maintain a clean, safe environment for our young swimmers and families.

Fresh graduates are encouraged to apply. Strong English communication is required, with Mandarin or Bahasa Malaysia considered a plus.

Qualifications

• Education & Experience: Minimum Certificate / Diploma in any field. Fresh graduates are strongly encouraged to apply.
• Language: Strong English communication; Mandarin & Bahasa Malaysia a plus.

Responsibilities

• Provide warm, attentive front-desk service to parents, students and visitors.
• Manage attendance tracking, assist with admin tasks, and support class coordination.
• Maintain cleanliness, safety, and hygiene of front desk, lounge and changing areas.
• Assist Branch Manager with day-to-day operations and report issues promptly.
• Foster a welcoming environment that builds trust within the swimming community.

Skills

English proficiency

Mandarin

Bahasa Malaysia

Education

Certificate / Diploma

Job description

Happy Fish Swim School is expanding and seeks a Branch Associate to be the welcoming face of our Mount Austin or Sunway Bigbox Iskandar Puteri branches. You will deliver friendly front-desk service, assist with class scheduling, and help maintain a clean, safe environment for our young swimmers and families.

Fresh graduates are encouraged to apply. Strong English communication is required, with Mandarin or Bahasa Malaysia considered a plus.