Customer Service & Operations Coordinator (Chinese)

RESOURCES HOUSE; Johor Bahru; On-site; MYR 33,000 - 61,000; Full time

Job summary

RESOURCES HOUSE is seeking a Customer Service & Operations Coordinator (Chinese-speaking) to handle inquiries across channels, manage quotations, orders, tracking, and transit times. The role includes calming customers, escalating when needed, and supporting internal follow-ups and data entry.

The ideal candidate communicates in Mandarin with some English, has fast Chinese typing, and is proficient in Excel/Sheets. Some knowledge of logistics processes and systems is preferred.

Qualifications

• Bilingual Mandarin; English sufficient for Malay-speaking clients and basic written correspondence.
• Fast Chinese typing speed.
• Proficient in Excel/Google Sheets; open to learning new systems.
• Emotionally stable and able to work under pressure.
• Proactive, detail-oriented and responsible; owns mistakes and fixes promptly.
• Willing to learn logistics processes and related systems.
• Prior experience in customer service, e-commerce, logistics, or warehousing preferred.

Responsibilities

• Handle customer enquiries via WhatsApp, respond.io, Xiaohongshu and other channels—quotations, order follow-ups, tracking, transit times
• Manage customer requests such as address/order changes, restocking, and sensitive goods; resolve what you can independently, and escalate clearly what you cannot
• Act as first-line support to calm customer emotions and prevent escalation
• Assist with internal follow-ups, document preparation, and data entry

Skills

Mandarin proficiency

Chinese typing speed

Excel/Google Sheets

Proactive detail-oriented

Customer service

Logistics awareness

Tools

respond.io

monday.com

BigSeller

Job description

Customer Service & Operations Coordinator (Chinese-speaking)

Handle customer enquiries via WhatsApp, respond.io, Xiaohongshu and other channels, managing quotations, order follow-ups, tracking, and transit times. Act as first-line support to resolve customer requests such as address/order changes, restocking, and sensitive goods, escalating clearly when necessary. Calm customer emotions to prevent escalation and assist with internal follow-ups, document preparation, and data entry.

Key responsibilities

Handle customer enquiries via WhatsApp, respond.io, Xiaohongshu and other channels — quotations, order follow-ups, tracking, transit times

Manage customer requests such as address/order changes, restocking, and sensitive goods; resolve what you can independently, and escape clearly what you cannot

Act as first-line support to calm customer emotions and prevent escalation

Assist with internal follow-ups, document preparation, and data entry

About you

Bilingual communication (Mandarin as primary; English sufficient for Malay-speaking clients and basic written correspondence)

Fast Chinese typing speed

Comfortable with basic computer/phone operations; proficient in Excel / Google Sheets; open to learning new systems

Emotionally stable and able to handle pressure - comfortable dealing with urgent or emotional customers

Proactive, detail-oriented, and responsible - owns up to mistakes and fixes them promptly

Approaches problems with a \"let's find a solution\" mindset rather than declining or deflecting

Willing to learn logistics processes and related systems

Prior experience in customer service, e-commerce, logistics, or warehousing preferred

Familiarity with respond.io, monday.com, BigSeller, or similar systems preferred

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• How many years' experience do you have as an operations coordinator?


• Which of the following types of qualifications do you have?


• How would you rate your Bahasa Malaysia language skills?

What can I earn as an Operations Coordinator