Customer Service Officer (Work from home)

Private Advertiser; Kuala Lumpur; Teletrabalho; MYR 73 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave 15 days

Sick leave 16 days

Medical Insurance

Resumo da oferta

Private Advertiser is seeking a Customer Service Officer (Work from home) to provide real-time online translation between English and Mandarin/Cantonese for clients from hospitals, government agencies, and other institutions. The role emphasizes accuracy, confidentiality, and professional communication.

The position is 100% remote with night shifts, 5 days per week, 9 hours per shift (8 hours work + 1 hour break).

Qualificações

• Language proficiency in English and Mandarin/Cantonese.
• Strong empathy and communication skills to assist clients and healthcare staff.
• Relevant experience in customer service/interpretation is preferred.
• Professionalism and strict adherence to confidentiality and ethics.

Responsabilidades

• Provide real-time online services for clients, translating between English and Mandarin/Cantonese during medical consultations and official communications.
• Respond to incoming calls from partner institutions, connect quickly to translation services, and maintain high client satisfaction.
• Maintain confidentiality for sensitive records and protect client privacy across government and institutional data.

Descrição da oferta de emprego

Customer Service Officer (Work from home)

Provide real-time on-line services for clients from hospitals, government agencies, and other institutions, focusing on facilitating smooth communication between English speakers and Mandarin/Cantonese speakers.

Accurately convey verbal information between English and Mandarin/Cantonese speakers, ensuring the integrity, clarity, and cultural appropriateness of the message during medical consultations, administrative communications, or other official interactions.

Maintain professional and patient communication with all parties to address communication barriers promptly and resolve minor misunderstandings in a timely manner.

Adhere to confidentiality protocols strictly, especially for sensitive records, personal information, and official data from government institutions.

Respond to incoming calls from partner institutions efficiently, ensuring quick connection to translation services and maintaining a high level of client satisfaction.

Job Requirements:

Language Proficiency: Fluent in both English and Mandarin/Cantonese, with exceptional listening, speaking, reading, and writing skills in both languages.

Empathy & Communication Skills: Strong empathy to understand the emotional needs of patients (e.g., anxiety, confusion) and the professional demands of doctors/ institutional staff.

Relevant Experience (Preferred): Prior experience in customer service/interpretation in cross-cultural communication is highly desirable.

Professionalism & Ethics: Strict adherence to confidentiality rules and professional ethics; responsible for protecting the privacy and interests of clients.

Job Types:Full-time, Permanent, Regular

Work Mode:100% Remote, Night Shift

Working day:5 days per week with 2 off day

Working hour:9 hours per shift (8-hour working + 1 hour break time)

Monthly Base Salary:RM 6,500 – RM 8,500

Welfares: 15 days of annual leaves and 16 days of sick leave. Medical Insurance provided.

Highlights of this Job: Work Life Balance with NO Overtime Work;

Paid Training Provided.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• Which of the following types of qualifications do you have?


• How would you rate your English language skills?


• Which of the following languages are you fluent in?


• Are you available for shift work?


• How would you rate your Mandarin language skills?


• How would you rate your Cantonese language skills?


• How much notice are you required to give your current employer?

What can I earn as a Customer Service Representative