Customer Service Expert (Work from home)

Private Advertiser; Penang; Remote; MYR 73,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance provided

Paid Training

No OverTime

Remote work

15 days annual leave

16 days sick leave

Job summary

Private Advertiser is seeking a Customer Service Expert to provide real-time online support for clients, bridging English with Mandarin/Cantonese speakers. This role requires accurate, confidential translation during medical consultations and official communications.

Work from home on a 100% remote night shift, five days per week, with nine hours per shift (eight hours plus one break). Monthly salary RM 6,500–RM 8,500.

Qualifications

• Fluent in both English and Mandarin/Cantonese, with excellent listening, speaking, reading, and writing skills.
• Empathy to address patient needs and professional communication with doctors/institutional staff.
• Experience in customer service/interpretation in cross-cultural settings is desirable.

Responsibilities

• Provide real-time online services translating between English and Mandarin/Cantonese for clients.
• Maintain professional, confidential communication in medical and official interactions.
• Respond to incoming inquiries and connect clients quickly to translation services.

Skills

English fluency

Mandarin/Cantonese fluency

Empathy

Cross-cultural communication

Customer service

Job description

Customer Service Expert (Work from home)

Provide real-time on-line services for clients from hospitals, government agencies, and other institutions, focusing on facilitating smooth communication between English speakers and Mandarin/Cantonese speakers.

Accurately convey verbal information between English and Mandarin/Cantonese speakers, ensuring the integrity, clarity, and cultural appropriateness of the message during medical consultations, administrative communications, or other official interactions.

Maintain professional and patient communication with all parties to address communication barriers promptly and resolve minor misunderstandings in a timely manner.

Adhere to confidentiality protocols strictly, especially for sensitive records, personal information, and official data from government institutions.

Respond to incoming calls from partner institutions efficiently, ensuring quick connection to translation services and maintaining a high level of client satisfaction.

Job Requirements:

Language Proficiency: Fluent in both English and Mandarin/Cantonese, with exceptional listening, speaking, reading, and writing skills in both languages.

Empathy & Communication Skills: Strong empathy to understand the emotional needs of patients (e.g., anxiety, confusion) and the professional demands of doctors/ institutional staff.

Relevant Experience (Preferred): Prior experience in customer service/interpretation in cross-cultural communication is highly desirable.

Professionalism & Ethics: Strict adherence to confidentiality rules and professional ethics; responsible for protecting the privacy and interests of clients.

Job Types:Full-time, Permanent, Regular

Work Mode:100% Remote, Night Shift

Working day:5 days per week with 2 off day

Working hour:9 hours per shift (8-hour working + 1 hour break time)

Monthly Base Salary:RM 6,500 – RM 8,500

Welfares: 15 days of annual leaves and 16 days of sick leave. Medical Insurance provided.

Highlights of this Job: Work Life Balance with NO Overtime Work; Paid Training Provided.