Remote Customer Service Representative (Cantonese + Mandarin)

TP; Ipoh; Remote; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Language allowance

Health benefits

Work from home first 6 months

Relocation support to Johor (expats)

Job summary

TP is seeking a customer service professional to join our remote-capable team serving the Ipoh area. You will handle inquiries via voice, email, and chat in Chinese, providing accurate guidance and following up on patient cases while ensuring high satisfaction.

The role offers work-from-home flexibility for the first 6 months and relocation support to Johor after the initial remote period for expats. Ideal candidates have strong English communication, prior call center experience, and a

Qualifications

• Must have good English communication for internal coordination and training.
• Experience in call center or customer service is a plus.
• Willingness to work night shifts, including weekends and public holidays.
• Currently based in Malaysia or willing to relocate within Malaysia.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information and follow-up on patient cases and service requests.
• Ensure timely resolution of queries while maintaining high customer satisfaction.
• Document interactions in CRM systems accurately and thoroughly.
• Coordinate with internal teams and escalation processes.

Skills

English communication

Customer service

Night shifts

Relocation in Malaysia

Interpersonal skills

Tools

CRM systems

Job description

Location: Work From Home (Remote) - IPOH AREA ONLY

Job Type: Full-time

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 4500

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalat

Requirements

• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company