Mandarin Customer Service Executive | Up to RM5,000

PERSOL Workforce Solutions Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Attendance allowance RM100

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd seeks a Mandarin Customer Service Executive in Petaling Jaya to support aeromedical transport and medical assistance inquiries. The role covers handling calls and emails, delivering clear feedback, and coordinating cases from start to end.

The position is a 12-month contract with a basic salary range of RM3,000–RM4,500, plus RM100 attendance allowance, and requires fluent English and Chinese, with Cantonese an advantage.

Qualifications

• Fluent in English and Chinese; Cantonese a plus.
• Experience in call centre or medical claims adjudication is desirable.

Responsibilities

• Coordinate and oversee aeromedical transport cases from start to end.
• Handle requests for assistance via phone and email with clear, accurate feedback.

Skills

English

Mandarin

Cantonese (advantage)

Job description

Mandarin Customer Service Executive | Up to RM5,000

Language Requirement: fluent in English, Chinese and/or Cantonese (advantage if candidate also can read and written)

Industry: Healthcare and medical assistance

Working Hours: 24/7 Rotational Shift

Employment Type: 12 months contract with PERSOL

Basic Salary Range: RM 3,000 - RM 4,500

Attendance Allowance: RM 100

Key Responsibilities

What is your role:

• Coordinate and oversee aeromedical transport cases independently from start to end.


• Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill


• Be the first point of contact for our clients who require medical or travel assistance.


• Be responsible for your allocated cases within the working hours and be responsible in managing the task.


• Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.


• Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.


• Able to multi-task and support other departments. Teamwork mentality.


• Greet every customer with energy and enthusiasm.


• Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.

What do you need to have for this role:

• Work 8 hours shift (Day/Night) with 1 hour break. 45hr a week (including breaks)


• Experience in a call centre environment and/or medical claims adjudication.


• Be part of our 24/7 medical operations team (Ability to commit shift work)


• Excellent command of spoken and written English


• Ability to communicate effectively in Chinese and/or Cantonese would be an added advantage


• Must have own transport


• Ability to commit shift work and willing to be based in Petaling Jaya, Selangor.

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